topic Re: After upgrade to SIM 5 no items to select in report wizard in Server Management - Systems Insight Manager

After upgrade to SIM 5 no items to select in report wizard

M. Hofstetter — Wed, 31 Aug 2005 02:08:38 GMT

Hi all

After upgrade from 4.2 sp2 to 5.0 i can't define reports, because there are no items to select in Step 2 of the report wizard (No data available). See also the attachment.

Anyone can help?

Thanks!

Re: After upgrade to SIM 5 no items to select in report wizard

sandu_1 — Wed, 31 Aug 2005 04:03:27 GMT

Execute the following commands and check if you have the reports and report categories upgraded.

mxreport -l -x category
mxreport -l -x report

Re: After upgrade to SIM 5 no items to select in report wizard

M. Hofstetter — Wed, 31 Aug 2005 05:43:51 GMT

I tried both commands and they were terminated succesfully with "ListReportHandler success".

But the problem still exist. There are no items to select.

Any other ideas?

Re: After upgrade to SIM 5 no items to select in report wizard

Christian Dadswell — Thu, 01 Sep 2005 07:44:38 GMT

I too have this same problem.

I first realised there was an issue when I tried to retrieve Data Collection Reports (from the "Tools & Links" tab) for a given server and it returned "No Data Available for this Device.".

Im stumped as to why this has stopped working..

Re: After upgrade to SIM 5 no items to select in report wizard

M. Hofstetter — Mon, 05 Sep 2005 06:05:33 GMT

Hi Christian

Do you have solved this problem? I didn't received any answers in this forum about this issue.

Mike

Re: After upgrade to SIM 5 no items to select in report wizard

Christian Dadswell — Mon, 05 Sep 2005 06:12:20 GMT

As yet, I have not had any resolution to my problem.

Still waiting !

Re: After upgrade to SIM 5 no items to select in report wizard

Erwin van Londen — Mon, 05 Sep 2005 07:07:25 GMT

Allthough this might be not the ultimate solution this one worked for me.
This is a bit of a destructive method because it clears most entry's in your database.

The command "mxinitconfig -r" clears your database and the command "mxinitconfig -a" rebuilds your database. After I've run these commands and reconfiguring some entry's (discovery, users etc.) I've ran a discovery and voila I can run the reports with the correct data.

What I didn't try is to skip the mxinitconfig -a first. This might rebuild you database with the correct entry's without removing the current data.

Hope to be of some help.

Grtx,
Erwin van Londen

Re: After upgrade to SIM 5 no items to select in report wizard

M. Hofstetter — Tue, 06 Sep 2005 02:58:39 GMT

Hi Erwin

Tx for your answer.

I rebuild the database with "mxinitconfig -a". Unfortunately nothing changed.

Because i have a lot of users configured i don't tried the "mxinitconfig -r" command.

Perhaps that would be the solution. First i have to ghost my Server.

Re: After upgrade to SIM 5 no items to select in report wizard

Christian Dadswell — Tue, 06 Sep 2005 03:02:13 GMT

Erwin,

Thanks for the original info. The mxinitconfig -r fixes the issue, but completely removes all data (as you suggested). Running msinitconfig -a afterwards didnt bring any data back so I tried a restore and this basically brings back the original problem of missing data.

Looks like I'll have to re-init my installation and re-add all the servers/printers etc..

Many thanks for your help.

Chris.

Re: After upgrade to SIM 5 no items to select in report wizard

M. Hofstetter — Fri, 09 Sep 2005 03:01:18 GMT

The only thing that works was uninstall/reinstall the HP SIM.

That was a lot of work:
Create again all scheduled tasks
Reconfigure Automatic EventHandling
Recreate all Users, toolboxes and authorizations
Recreate Email-Settings / Global Protocol Settings
Discover all Systems

Re: After upgrade to SIM 5 no items to select in report wizard

Christian Dadswell — Fri, 09 Sep 2005 03:13:44 GMT

M. Hofstetter,

As you say this is a lot of work, but you dont need to uninstal reinstal, just run mxinitconfig -r, then -a and then redo all the discovery and other tasks you mentioned.

Its virtually the same as uninstalling and reinstalling but cuts out the time to do so.

Chris.

Re: After upgrade to SIM 5 no items to select in report wizard

M. Hofstetter — Fri, 09 Sep 2005 09:03:45 GMT

i was trying to login with the administrator-account ater purge the database. But i wasn't be able to login. Maybe a account or password problem. So i decided to de/reinstall.

Re: After upgrade to SIM 5 no items to select in report wizard

jim goodman — Fri, 09 Sep 2005 11:51:22 GMT

Has anyone logged a support call to have this looked at to get an official response or fix from Hp?

- Jim

Re: After upgrade to SIM 5 no items to select in report wizard

Christian Dadswell — Mon, 12 Sep 2005 03:45:40 GMT

Jim,

Couldnt find a way to log a call other than ringing a US number.

Thanks,
Chris.