topic Re: Automatic Event Handling Mail-Problem in Server Management - Systems Insight Manager

Automatic Event Handling Mail-Problem

M. Hofstetter — Mon, 05 Sep 2005 06:17:11 GMT

Hi all

After upgrade from 4.2 sp2 to 5.0 i don't receive html-mails. The Message in the mail is only "The event or device was probably deleted."

When i try in txt-format i have fewer information then in the earlier HP Sim 4.2 html-messages:
"Location: Slot 3
Bus Number: 1
Bay: 3
Model: COMPAQ BD03663622
FW Rev: BDC4
Serial Number: 163117544113
Failure Code: 7
Status: failed"

What's wrong here?

Thanks.

Re: Automatic Event Handling Mail-Problem

Christian Mentschik — Thu, 29 Sep 2005 13:22:35 GMT

we made a fresh install and have the same problem!

best regards christian

Re: Automatic Event Handling Mail-Problem

scsibus — Thu, 29 Sep 2005 14:55:20 GMT

Upgraded to 5.0 here and some alerts get sent, some don't. Three admins all with the same identical event handling profiles and we get random behavior.

Also, I noticed that the severity levels of some alerts have changed. For example, in 4.1 I always received an alert on a cold start. In 5.0 I do not. I do realize the specific MIB can be modified accordingly, but I also wonder if defaults were changed in the new product.

Re: Automatic Event Handling Mail-Problem

Darrin Rawls — Thu, 29 Sep 2005 22:33:13 GMT

After the upgrade, edit the task and see if it is still set to HTML, then save the task again and see if that helps.

The event (MIB) data has changed in that newer MIBs are part of SIM 5, but nothing has changed to tweak the format or anything (from 4.x days).

If upgrading this is weird; if putting SIM 5 on a different server, you might not have trap destinations set correctly on managed nodes (if the CMS/IP has changed).

Re: Automatic Event Handling Mail-Problem

Michael Jorgensen_1 — Fri, 30 Sep 2005 05:28:24 GMT

Have the same problem at a customer,

Tried the fixes Darrin suggested same result

Any other ideas?

Thanks

Michael

Re: Automatic Event Handling Mail-Problem

Christian Bølling — Fri, 30 Sep 2005 06:52:34 GMT

Hi

I have the exact same issue with my HP SIM installation. Tried a lot of different measures with no luck at all. Maybe there is a bug?

Christian

Re: Automatic Event Handling Mail-Problem

Michael Brendner — Mon, 10 Oct 2005 08:25:47 GMT

Hi,
i've also this behaviour since upgrading to SIM 5.0. The recived event Messages will not be forewarded as Html Mail. Just plain Text Messages work.

Re: Automatic Event Handling Mail-Problem

SJO EGGER — Tue, 07 Feb 2006 12:03:59 GMT

We've got the same Probleme. Also installing the SIM on another Server doesn't solve the Problem.

Seems to be a bug.

Re: Automatic Event Handling Mail-Problem

Lars Oeschey — Wed, 05 Jul 2006 06:19:58 GMT

Is this solved meanwhile? We have the same Problem after moving IM to another Server (DNS Name stayed, so no trap destination Problem). Text Mail works, HTML not.

Re: Automatic Event Handling Mail-Problem

SJO EGGER — Wed, 05 Jul 2006 07:20:21 GMT

Yes, the problem is solved.
Replace the entry CMSLocale=de_AT with CMSLocale=en_US in the file globalsettings.props and restart the sim-services. html-notifications will work afterwards.

Re: Automatic Event Handling Mail-Problem

Lars Oeschey — Wed, 05 Jul 2006 07:36:32 GMT

Thanks a lot, this worked!