Agent trust error - Software install

John_671 — Thu, 04 Mar 2004 20:10:01 GMT

I have trouble with the trusts - whenever I try to install software I get a Failed status "Agent trust error" is the error msg

If I try to install the Initial deploy of SP's I get
"Could not execute the tool: Initial Proliant Support Pack Install. No value was supplied for required argument with prompt: Enter drive Letter for setupc.exe (i.e. e:" That is it..

The system reports that the trusts (yes) are configured

Thanks

Re: Agent trust error - Software install

David Claypool — Fri, 05 Mar 2004 03:49:46 GMT

John:

Yes, we know that the Initial PSP Install has this problem when the [Run Now] button is selected. Simply schedule it in the future to run, even if it's only a few minutes away. This is being addressed in the 4.1 release.

Given a server called "ANYSERVER" you should be able to click the status icon in the HW column and have a new browser instance opened and have the Systems Management Homepage displayed without being prompted for a password. This indicates a trust relationship between hpSIM and the agents running on that system. (One thing to check though, and that's to make sure you're in as Administrator by looking in the upper right hand corner. If it says anonymous, there isn't a trust relationship.) If you're prompted for a password then a trust doesn't exist. This is the same mechanism that is used for the version control agent so this is a good way to confirm.

topic Agent trust error - Software install in Server Management - Systems Insight Manager

Agent trust error - Software install

Re: Agent trust error - Software install