topic Re: HP Insight Disgnostics not starting in Server Management - Systems Insight Manager

HP Insight Disgnostics not starting

Lenny Davis — Tue, 04 Oct 2005 11:23:11 GMT

I know this or something similar about the C:\Compaq directory being replaced with C:\hp has been asked before as I've seen it, but cannot find it during a search so here we go again:-

Just installed 7.40A on my Insight server and the HP Insight Diagnostics service doesn't start as it points to a C:\Compaq\hpdiags directory whereas the 7.40A service is installed in C:\hp\hpdiags. The pathname is greyed out too so you cannot edit it in the service.

How do you fix this? I've edited the registry to replace all occurrences of C:\Compaq\hpdiags with C:\hp\hpdiags and that actually changed the path in the greyed out box. However the service still won't start and still generates errors in the event log during boot.

Thanks

Lenny

Re: HP Insight Disgnostics not starting

Igor Karasik — Tue, 04 Oct 2005 15:00:18 GMT

Lenny,
The new version of HP Insight Diagnostics does not run as a Windows service.
So, you just see old version in Services.
Read this article:
http://www1.itrc.hp.com/service/cki/docDisplay.do?docLocale=en_US&docId=200000077900363

Regards, Igor

Re: HP Insight Disgnostics not starting

Rob Buxton — Tue, 04 Oct 2005 15:06:32 GMT

Just checked my Server, both the compaq\hpdiags and hp\hpdiags directories exist.
The hpdiags.exe is the same version in both, 7.4.0.1570.
I seem to recall that the hpdiags no longer runs as a service. I think that changed around 7.2. There was an issue where the old Service based hpdiags would not be removed during the upgrade.
I think I used the dos sc command to remove the service after I'd uninstalled HP Diagnostics and then reinstalled.

Re: HP Insight Disgnostics not starting

Lenny Davis — Wed, 05 Oct 2005 04:10:14 GMT

Igor - thanks for your reply. I couldn't view the article as it tried to log me onto the US site, then said I hadn't got a US login and re-directed me back to the European site.

Rob - yes I managed to use the sc command to delete the hpdiags service from the Server. I didn't need to uninstall the hpdiags software first either. Hope it will still work.

As an aside, how does the Hp Diagnostics actually run, as it no longer runs as a service and there's nothing in Start, Programs to run it. Does it just run when you run up the Insight Maangement home page for a server?

Thanks

Lenny

Re: HP Insight Disgnostics not starting

Igor Karasik — Wed, 05 Oct 2005 04:23:35 GMT

Lenny, please see attached document (it is article which you cannot view)

Also see "HP Insight Diagnostics Online Edition Featuring Survey Utility and IML Viewer" whitepaper
ftp://ftp.compaq.com/pub/products/servers/management/hpid/diag-wp.pdf
part "Collecting and Updating Insight Diagnostics Online Edition Information" answer your question

Regards, Igor