topic Re: CPU time increase with Insight Agent 7.4 in Server Management - Systems Insight Manager

CPU time increase with Insight Agent 7.4

Andrew_346 — Fri, 07 Oct 2005 09:25:40 GMT

DL760G2 with 4 procs.

Having issues with cqmgserv.exe (Insight Manager Agent) running up one processor (and switching processors) to the max. This keeps a baseline of Total CPU time at 14%.

Anyone else seeing this issue in 7.4?

Re: CPU time increase with Insight Agent 7.4

Scott_278 — Fri, 07 Oct 2005 14:28:44 GMT

YES! YES! YES! I've seen this on every W2K3 server that I've pushed the 7.4 agents to. Happy to hear it isn't just me!

Mine has happened to DL380s.

I opened a case on it, but don't have a response yet.

Re: CPU time increase with Insight Agent 7.4

Andrew_346 — Fri, 07 Oct 2005 14:36:18 GMT

Are you running SP1 for W2K3? I'm wondering if HP designed 7.4 to work only with SP1. I don't see that requirement in the documentation, but that hasn't stopped OEM shops before...

Re: CPU time increase with Insight Agent 7.4

Scott_278 — Fri, 07 Oct 2005 14:51:40 GMT

No, none are running SP1. Interesting you mention SP1 though. My CMS has the 7.40 agents, though it also has the entire 7.4 PSP, and it's not having a problem.

Re: CPU time increase with Insight Agent 7.4

Albert Austin — Sat, 08 Oct 2005 05:57:42 GMT

I have noticed the same problem, upgraded my DL 360 G3 with PSP 7.4 from 7.1 and my cqmgserv.exe keeps sucking 50% of CPU power. Any Ideas what cud be done to tackle this situation?

Re: CPU time increase with Insight Agent 7.4

Andrew_346 — Mon, 10 Oct 2005 13:31:43 GMT

Just to keep everyone updated. I've had a support case open on this issue since my first post. Case #3212457205

Today I spoke with an L2 and he is escalating the issue to HP engineering.

If would like to offer up additional information, email to support@atl.hp.com with the case# in the subject line. The more info eng receives, the sooner they should identify the problem and provide a resolution.

Re: CPU time increase with Insight Agent 7.4

Scott_278 — Mon, 10 Oct 2005 13:48:26 GMT

I just sent an email regarding this case. Would appreciate keeping this thread updated as you recieve more info.

Thanks for noting the case # Andrew.

Re: CPU time increase with Insight Agent 7.4

Andrew_346 — Mon, 10 Oct 2005 17:57:19 GMT

HP Engineering officially has the case. They will have hardware in the lab tomorrow to start the attempt to reproduce the problem.

From what I can tell, it's only happening to older DL series, right? My ML's aren't having any problem, neither is my newest DL385.

Re: CPU time increase with Insight Agent 7.4

Scott_278 — Tue, 11 Oct 2005 09:27:33 GMT

Mine have all been Proliant DL380s.

Re: CPU time increase with Insight Agent 7.4

Larry Shaw — Tue, 11 Oct 2005 14:17:51 GMT

We had the same issue on our Central Console. It's a DL380 G2 running W2K SP4. CPU ran a steady 50% until I rebooted the server and then it dropped to negligible levels.

Re: CPU time increase with Insight Agent 7.4

John Collins_7 — Mon, 17 Oct 2005 10:01:59 GMT

I have enctounted this problem on DL380 G3 servers running Windows 2000 SP4. Reverting back to 7.3 fixed the problem.

Re: CPU time increase with Insight Agent 7.4

Scott_278 — Mon, 17 Oct 2005 10:03:05 GMT

My resolution was the same as John's - backed off to the 7.30 agents.

Re: CPU time increase with Insight Agent 7.4

Tony Antkowiak — Tue, 18 Oct 2005 07:59:35 GMT

I am running a ML370R01 ... OLD p3 800mhz...
I have upgraded the software to 7.4 and have NOT seen this problem

if it helps.

Re: CPU time increase with Insight Agent 7.4

Kantheepan Rajaratnam — Tue, 18 Oct 2005 08:05:23 GMT

I am having the same problem on Proliant DL385 (AMD64).

Delaying the startup of HP Insight Server Agents service by few minutes seems to fix the issue.

Re: CPU time increase with Insight Agent 7.4

Andrew_346 — Tue, 18 Oct 2005 10:27:00 GMT

For anyone who is currently or has previously experienced this problem, PLEASE create a support case for this issue. Right now, HP only has mine and maybe one other. The more cases they have for the same issue, the more weight the Support teams can place on development to release a patch.

They have been able to reproduce this issue in 3rd level support, but have yet to determine root cause.

The solution is not for end users to have to make complicated work-arounds or not upgrade at all. The solution is to have HP correct the bug. Once you have a support case open, please email your system survey to support@atl.hp.com with the case # in the subject line.

Re: CPU time increase with Insight Agent 7.4

Dwayne Callahan — Wed, 19 Oct 2005 10:16:57 GMT

Just posted on another thread about this same problem, I am also having the same issues experienced here. CPU alerts have become so high; we are disabling the CPU alerts on server all together to try and keep our email and pager alerts down. This generates new issues though, now all systems running 7.40 are ignoring all CPU alerts, if we have a problem we would never know. I am opening up a case with HP at this time to help facilitate a fix. But it would be nice to have HP announce this problem officially so that we can at least provide our management with an official HP statement acknowledging the problem.

Re: CPU time increase with Insight Agent 7.4

Ron Mulligan_1 — Thu, 20 Oct 2005 07:05:07 GMT

Same problem here. W2K SP4 on DL380 G3. Cpu pegged ~ 50%. Tried uninstall / reinstall / reboot.

Re: CPU time increase with Insight Agent 7.4

RalphG — Thu, 20 Oct 2005 07:25:20 GMT

We observered the same issues with cqmgserve.exe on a DL740 with 8 CPU and HT activated --> CPU baseline increased to 7%. Call @ HP is initiated.

Re: CPU time increase with Insight Agent 7.4

Pasquale Perrota — Thu, 20 Oct 2005 08:22:59 GMT

I have the same issue on my DL360's g3/g4 and our ML350's as well. I'm glad it's not just me.

Re: CPU time increase with Insight Agent 7.4

BonaChrister — Fri, 21 Oct 2005 02:12:04 GMT

Same problem for me with a DL380 G2 Windows2000 and SP4