topic Re: Critical Errors - Unable to Clear in Server Management - Systems Insight Manager

Critical Errors - Unable to Clear

Bob_233 — Mon, 08 Mar 2004 12:48:26 GMT

I have a minor error showing up in the insight manager console that I am unable to clear. It is showing under Recovery>Critical Errors (Recovery) "NT BugCheck Data = STOP: 0x0000001E (0xC0000005, 0x8013A23E, 0x00000000, 0x00610077)".

I am running upto date agents but I am unable to clear this event (Even after a reboot).

Can someone help me out with this?

Thanks in Advance

Re: Critical Errors - Unable to Clear

Rob Buxton — Mon, 08 Mar 2004 13:59:45 GMT

Go to the Integrated Management Log and mark any items cleared.

You can do this either from winin IM or use the IML GUI from the Console Panel on the Server.

Re: Critical Errors - Unable to Clear

Bob_233 — Mon, 08 Mar 2004 18:38:16 GMT

Thanks for the reply.

When I run the IML I get

"The Driver Either Does no Support the Integrated Management Log or There is no Integrated Management Log on this System"

Do I need to install this just to cleat the event?

Re: Critical Errors - Unable to Clear

Rob Buxton — Mon, 08 Mar 2004 21:42:43 GMT

What kind of Server / OS is this?
Where about under Recovery? Is this from the System Management Home Page?

Re: Critical Errors - Unable to Clear

Bob_233 — Tue, 09 Mar 2004 10:30:38 GMT

The Server is an NT4 Prolient 850R with Support Pack 6.10.20

From Insight Manager 7SP2 I click on the client. The minor error is reporting on the "SubSystem Status Information" Hyperlink. I click on this and it takes me to the Management agents on the server . It has this error

! * 02/21/2004 9am Abnormal program termination
NT BugCheck Data = STOP: 0x0000001E (0xC0000005, 0x8013A23E, 0x00000000, 0x00610077

I am unable to clear this. Even though I have cleared the event from the Insight console (Under All Events for this Device, Clear Event).

Re: Critical Errors - Unable to Clear

Rob Buxton — Tue, 09 Mar 2004 14:42:42 GMT

Bob,
I see where it is, but I've no idea how to correct it. I've a Proliant 800 here on NT4 and there doesn't seem to be any way of clearing this log.
I've got Read/Create access to SNMP and there doesn't appear to be any additional options from within IM to clear these errors.

It's obviously not related to the IML which I suggested earlier. I can only think there might be another Utility somewhere that can clear the Critical Errors Log, or a reboot of the Server is required.

Re: Critical Errors - Unable to Clear

Bob_233 — Mon, 15 Mar 2004 10:11:53 GMT

Can Anyone help with this issue?

Re: Critical Errors - Unable to Clear

David Claypool — Mon, 15 Mar 2004 11:17:12 GMT

Can you post a screen shot?