topic Re: SIM Events not coming through in Server Management - Systems Insight Manager

SIM Events not coming through

Jade Reynolds — Wed, 14 Dec 2005 07:13:44 GMT

I have configure SIM and can see all systems ok. When hardware statsu changes it is reflected in SIM. however I have configured automatic event handling to alert when specific events occur. I have configured SNMP community strings, on agent and in SIM. SNMP Trap service is running, agent can contact the SIM server ok.

I am not getting any events come through, I have tried sending test traps from the agent, and also pulling a disk out of the server to simulate a failed disk. Still nothing.

The only events that do occur are system unreachable, but not anything from the remote agent.

What am I missing, what else do I need to configure.

Thanks

Re: SIM Events not coming through

Rob Buxton — Wed, 14 Dec 2005 20:12:08 GMT

If a remote Server has a problem (e.g. disk failed) it send the Trap. So in SNMP you need to configure the Trap Destination to point to the HPSIM Server.

using the HP Management Agent GUI can test this, when you send a Trap it should turn up in HPSIM as Generic Trap with a status of Major.
If it doesn't then you don't have SNMP on the sending server configured correctly.

It also needs a community name that HPSIM recognises.

Re: SIM Events not coming through

Jade Reynolds — Thu, 15 Dec 2005 09:20:15 GMT

SNMP is configured both on the agent and and the SIM server. I have configured the remote server and agent to use SIM as the community string and SIM is an accepted community string on the SIM server.

Re: SIM Events not coming through

Steve Kadish — Thu, 15 Dec 2005 09:30:40 GMT

Hi Jade,

Try downloading and installing the latest set of SIM MIBs from the HP Web site. Your MIBs might be deprecated.

If that doesn't work, you might want to install a sniffer in line with or on the SIM machine to determine whether the packets are reaching the box at all.

Good luck,
- Steve

Re: SIM Events not coming through

Jade Reynolds — Thu, 15 Dec 2005 10:01:59 GMT

Hi

The install of SIM is vesion 5 downloaded last week. I will try and get the new MIBs.

One thing I notice is that I cannot telnet to port 161 or 162 on the SIM server.

Re: SIM Events not coming through

Steve Kadish — Thu, 15 Dec 2005 10:12:53 GMT

Those should be the latest MIBs. Have you double-checked the security on your SNMP service, to make sure that it is accepting packets from the appropriate hosts?

- Steve

Re: SIM Events not coming through

Jade Reynolds — Thu, 15 Dec 2005 10:23:51 GMT

Steve

I am currently importing the latest MIBs into SIM.

The SNMP security does appear to be correct, I have just tried a test. I ran an application called snmp trap watcher on the SIM server (after stopping the SNMP trap service). I have succesfully sent a test trap to this application from the remote server. So I can clarify traps are getting to the correct place.

Re: SIM Events not coming through

Jade Reynolds — Thu, 15 Dec 2005 10:31:31 GMT

MIBs loaded, still no difference

Re: SIM Events not coming through

Steve Kadish — Thu, 15 Dec 2005 11:15:51 GMT

Hi Jade,

I'm afraid I'm out of suggestions. I think your best bet would be a packet sniffer.

Good luck,
- Steve

Re: SIM Events not coming through

Joel Rubenstein — Thu, 15 Dec 2005 12:35:27 GMT

To quickly determine if the SIM server is receiving the traps you can use the snmputil.exe utility from the MS resource kit. I have attached a copy. Just place it on the SIM CMS , open a command prompt and run it with snmputil trap.

All incoming traps will be displayed like the example below

C:\temp>snmputil trap
snmputil: listening for traps...
Incoming Trap:
generic = 6
specific = 11003
enterprise = .iso.org.dod.internet.private.enterprises.compaq
agent = 15.99.30.44
source IP = 15.99.30.44
community = public
variable = system.sysName.0
value = String AETDL580
variable = .iso.org.dod.internet.private.enterprises.compaq.cpqHostOs.cpqHoC
omponent.cpqHoTrapInfo.cpqHoTrapFlags.0
value = Integer32 0
variable = .iso.org.dod.internet.private.enterprises.compaq.cpqHostOs.cpqHoC
omponent.cpqHoGeneric.cpqHoGenericData.0
value = String Management Agents Test Trap sent - Wednesday, December 14,
2005 8:55:49 AM

Re: SIM Events not coming through

Jade Reynolds — Fri, 16 Dec 2005 05:58:42 GMT

Thnaks for this, I have run the utility and the server recieves the test SNMP trap, however it is not displaying in SIM. Any ideas?

Re: SIM Events not coming through

Joel Rubenstein — Fri, 16 Dec 2005 08:51:55 GMT

You need to open a call with HP support so they can work with you to troubleshoot this problem. It will require turning on various SIM debugs to trace the flow of the trap within SIM.

Re: SIM Events not coming through

Jade Reynolds — Fri, 16 Dec 2005 10:24:29 GMT

I have managed to figure this out now.

The problem was down to the remote servers ip address was NATd at our end but the SNMP trap was coming from the servers original ip address.

Doh!

Thanks everybody for all your help.

Jade