topic Re: No Product Name in Server Management - Systems Insight Manager

No Product Name

Massimo Ripamonti — Thu, 22 Dec 2005 06:08:56 GMT

I discovered a lot of systems. All systems don't have field Product Name, OS Name, etc.. valorized (only any printer).
Why?

Re: No Product Name

Elinus Liga — Thu, 22 Dec 2005 20:51:13 GMT

Do you install HP Insight Management agents?
Make sure the SNMP service is configured properly and run Identify System.

Re: No Product Name

Steve York_1 — Fri, 23 Dec 2005 05:25:36 GMT

I have this exact problem with several servers as well, I have checked all my snmp settings, I have deleted and re-discovered the servers, I have run identify system.
I had started trawling through this forum from the beginning (some 173 pages!) and had got about 50 pages through and found nothing.

Re: No Product Name

Steve York_1 — Fri, 23 Dec 2005 05:29:36 GMT

Re: No Product Name

Steve York_1 — Fri, 23 Dec 2005 05:34:09 GMT

Can you tell its the last day before the Holidays, I can't even make a single post correctly.

I install the proliant support pack and at present we are using version 7.40A, which when I check in VCA shows as v7.40 as well

Some of these servers are on remote sites, and have slower links, would this make a difference?

Steve

Re: No Product Name

Elinus Liga — Sat, 24 Dec 2005 05:10:51 GMT

Do the client sytems sit in DMZ zone?
Or do you have firewall between SIM server (CMS) and the clients that block SNMP traffic?

Re: No Product Name

Albert_39 — Sat, 24 Dec 2005 05:17:51 GMT

If you open up the System management homepage of the affected systems does it say "Unknown" for the system type? If so, upgrade SMH to the latest version and if it's w2k3 server make sure that you added your insight manager server to the SNMP allow list.

Re: No Product Name

Steve York_1 — Tue, 03 Jan 2006 07:39:35 GMT

Albert, Happy New Year and Thank you, absolutley spot on (for me anyway)

Upgraded SMH was still getting some systems being "unknown"

However I then checked the settings on the SNMP service, made the change the security settings to allow SNMP messages from the server, used options, discover, identify system and it all appeared.

Once again thank you for your assistance

Regards

Steve York