topic Re: Cannot view System Management Homepage in Server Management - Systems Insight Manager

Cannot view System Management Homepage

Andrew Davies_2 — Fri, 10 Feb 2006 05:25:10 GMT

Cannot view System Management Homepage on Central Server that is running SIM 5 and is also acting as the Version Control Repository Manager.
The System Model shows NULL against it. The Version control agent log shows this message;
"An unknown exception occurred while processing a request"
SIM 5 is also monitoring 10 other Servers and the System Management Homepage open's successfully for all these Servers.

Re: Cannot view System Management Homepage

Craig McK — Fri, 10 Feb 2006 05:36:50 GMT

Hiya,

Can you confirm that the HP Insight Server Agents et al are started on the machine?

There's also a few other posts about this:

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=983757

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=926761

Re: Cannot view System Management Homepage

Andrew Davies_2 — Fri, 10 Feb 2006 06:29:01 GMT

Hi Craig,

Yes all the Foundation Agents are running,
I have set the SNMP Security settings to "accept SNMP packets from these hosts" and added localhost and 127.0.0.1
I have read the other posts and have reinstalled the Foundation Agents, the System Management Homepage and the Version Control Agent using the RDU.
Still no joy, im afraid, still getting NULL against System Model.

Re: Cannot view System Management Homepage

Craig McK — Fri, 10 Feb 2006 06:38:10 GMT

Have you added the CMS to the SNMP settings as well as localhost and the loopback address?

Re: Cannot view System Management Homepage

Andrew Davies_2 — Fri, 10 Feb 2006 07:24:11 GMT

Craig,
I have added the servers IP address in as well, still seeing NULL though.
Just to clarify, I am trying to access the System Management Homepage of the CMS on the CMS.
Thanks for the help so far.

Re: Cannot view System Management Homepage

Craig McK — Fri, 10 Feb 2006 07:41:31 GMT

OK,

What version of the agents and SMH are installed on the CMS, and what model of server is it running on? I'm sure I've got one which reports NULL too - I'm just trying to find it =)

Re: Cannot view System Management Homepage

Andrew Davies_2 — Fri, 10 Feb 2006 07:58:07 GMT

The Server is an ML370 G3, running Windows Server 2003
SMH is version 2.1.2.127
Insight Management Agents version is 7.40.0.0
Version Control Agent is 2.1.2.740

Re: Cannot view System Management Homepage

Craig McK — Fri, 10 Feb 2006 09:31:56 GMT

Are you able to try upgrading the SMH to 2.1.3.* or 2.1.4.*?

Re: Cannot view System Management Homepage

Andrew Davies_2 — Fri, 10 Feb 2006 11:08:40 GMT

Hi Craig,

Upgraded the Version of the SMH to 2.1.4.134,
still no joy im afraid.
Its got me stumped.

Re: Cannot view System Management Homepage

Peter Jin — Mon, 13 Feb 2006 11:35:34 GMT

I reinstalled the entire psp, which resolved my CMH timeout errors but not my VCRM errors

Re: Cannot view System Management Homepage

Daniel Leblanc — Mon, 13 Feb 2006 12:04:17 GMT

i know this could be a pain...but did you set 127.0.0.1 in Interruption (destination of interuption)(not securite) or what did you have in the securite of the HOMEPAGE Local/Anonymous Access?

Re: Cannot view System Management Homepage

Daniel Leblanc — Mon, 13 Feb 2006 15:41:26 GMT

oupsss i meant TRPS (TRAP DESTINATION:127.0.0.1+ CIM SERVER) not the securite one...

Re: Cannot view System Management Homepage

Craig McK — Tue, 14 Feb 2006 03:11:59 GMT

Hm, I've always just set the trap destination to the CMS, not both the CMS & localhost..?

Re: Cannot view System Management Homepage

joshd — Tue, 14 Feb 2006 11:50:00 GMT

I know this might sound stupid but have you tried restarting the Version Control Service?

Re: Cannot view System Management Homepage

joshd — Tue, 14 Feb 2006 11:53:30 GMT

This might sound like a stupid question but have you tried restarting the HP Version Control Agent Service?

Re: Cannot view System Management Homepage

Daniel Leblanc — Tue, 14 Feb 2006 12:01:56 GMT

it need to talk to it self to know what it is!

I had some problÃ¨me like this and this resolves it!

Re: Cannot view System Management Homepage

Andrew Davies_2 — Thu, 16 Feb 2006 05:34:56 GMT

Thanks for all the replies.
On the SNMP Service, under Traps I have added
127.0.0.1, localhost and the actual IP address of the Server. I have also added all the above settings to the Security Tab as well.
The Version Control Agent has been reinstalled/stopped/started a few times, so Im convinced its not that.
Can anyone else who is running a CMS open the System Management Homepage on the CMS ok?

Re: Cannot view System Management Homepage

Craig McK — Thu, 16 Feb 2006 06:08:25 GMT

It's working OK for me - latest versions of all software on a DL360 G2
Restart SNMP service & dependencies?