topic Re: Status reported as Minor but nothing is wrong in Server Management - Systems Insight Manager

Status reported as Minor but nothing is wrong

Kevin Everts_1 — Mon, 10 Apr 2006 14:00:44 GMT

I have a ML310 G3 that is being reported as having a 'Minor' health status for the server and ilo card. When I go to the System Management Homepage on the server, it doesn't show anything as being wrong. There aren't any failed or degraded items. The only thing different with the server compared to the rest of them is that the NIC and ilo are in different networks.

Anyhow, why would SIM think that the status is minor?

Re: Status reported as Minor but nothing is wrong

Igor Karasik — Tue, 11 Apr 2006 02:37:04 GMT

Kevin,
ILO card connected to network ?

Re: Status reported as Minor but nothing is wrong

Ivan Daniel — Tue, 11 Apr 2006 04:00:58 GMT

You may want to try checking the Integrated logs. The events in the logs may have been fixed but the log entries need to be cleared or deleted

Re: Status reported as Minor but nothing is wrong

Ferry Steenvoorde — Tue, 11 Apr 2006 04:46:53 GMT

Another one: is the external trafo for the ILO-board not connected?

Re: Status reported as Minor but nothing is wrong

Kevin Everts_1 — Tue, 11 Apr 2006 07:17:45 GMT

The ilo card is connected. It is on a different network than the server's network card though.

I checked the logs, there isn't anything that needs to be cleared.

What is the external trafo? The server is in a remote location and I haven't actually seen it yet so I don't know what is connected.

Re: Status reported as Minor but nothing is wrong

Craig McK — Tue, 11 Apr 2006 07:47:26 GMT

Does the status stay at minor after re-identifying the server, or deleting & re-discovering?

Re: Status reported as Minor but nothing is wrong

Kevin Everts_1 — Tue, 11 Apr 2006 07:54:33 GMT

Yeah. I've deleted it from SIM, restarted the agents, etc and it keeps showing up as Minor.

Re: Status reported as Minor but nothing is wrong

Ferry Steenvoorde — Tue, 11 Apr 2006 08:26:29 GMT

I do not know what kind of ILO-board an ML310 has, but the ML370 has a "Remote Insight Lights Out Edition" ILO-board. It's got an (external) auxiliary power unit.
Check the SMH, Remote Insight Board, Power, Auxiliary Power. It may show yellow.

Re: Status reported as Minor but nothing is wrong

Kevin Everts_1 — Tue, 11 Apr 2006 08:31:45 GMT

There isn't any external power, at least not that I see.

Re: Status reported as Minor but nothing is wrong

Terence Burton — Wed, 12 Apr 2006 08:59:05 GMT

Hi Kevin,
I don't know if this will help, but there are two things you could try:

1. Run a hardware status polling from SIM (Make sure the job includes the problem server), this will update the minor warning.

or

2. I have iLo cards enabled, but not in use, so to stop errors appearing on SIM, from the problem server, go to control panel, load HP Management Agents, then from the services tab, highlight and remove "Remote Insight Information"

I hope this helps.

Re: Status reported as Minor but nothing is wrong

Wim Panhorst — Mon, 15 May 2006 04:34:45 GMT

I have the same problem with a DL320 G4. None of the proposed solutions seem to help.

Re: Status reported as Minor but nothing is wrong

Kevin Everts_1 — Mon, 15 May 2006 13:47:38 GMT

I'm still having this issue. I've finally decided to give up and watch that server closely.

Re: Status reported as Minor but nothing is wrong

HP Systems Insight — Thu, 18 May 2006 23:35:23 GMT

Two thoughts - One is that I believe the ILO status is just a reflection of the server status (I'm not 100% sure on this)

Second, when we've had this issue the most common cause has been communication failure with the UPS and the only way we could verify was to RDP in console mode (if w2k3 use mstsc /console) or for our 2K we use dameware to get to the console and then outside of the agents we could see the UPS error.

MJ

Re: Status reported as Minor but nothing is wrong

dospavlos — Fri, 19 May 2006 09:51:56 GMT

I've seen this with the ilo as the culprit. If you go to the smh, all components looks green including ilo. If you drill down in the smh to the management processor / integrated lights-out, I've seen one of the self test results components (usually nvram) in a degraded status. Clicking the 'reset ilo' button and waiting around 10 minutes will fix it. I get this everytime I do a firmware update on ilo's.

Re: Status reported as Minor but nothing is wrong

James Kennedy_4 — Fri, 19 May 2006 10:13:44 GMT

Yes, this usually is often the ILO or RILOE II card that is the issue.

Funny enough, if you are running Compaq Insight Manager 5.5, you actually get the yellow indicator on Recovery icon and the RILO board. For some reason the SMH shows everything as green.

Re: Status reported as Minor but nothing is wrong

Kevin Everts_1 — Fri, 19 May 2006 10:18:06 GMT

I tried resetting the ilo card but it didn't fix it.

Re: Status reported as Minor but nothing is wrong

Goonboon — Thu, 01 Jun 2006 09:39:32 GMT

I had the same problem on an old GL580. After reading this post and the hints that it could be related to the iLO, I went through the SMH and checked out the iLO. Found that the External Power showed green but had a "Disconnected" error message. I reseated the External Power and removed the system from SIM. After resetting the iLO and adding the server back into SIM it seemed to have fixed my problem.

Server now shows green.

Hope this helps

Chris

Re: Status reported as Minor but nothing is wrong

komaxRos — Thu, 15 Jun 2006 09:18:01 GMT

Hello Kevin

I have extactly the same problem with my new Proliant ML310G3 and HP SIM, I have contacted HP support using the carepack contract. At this time HP is not able to fix the problem, something is wrong arround ILO2 power supply. Problem can be on Agent or on HP SIM, HP as repported the problem to developpers, as soon I have a response I will forward it to the post

Regards
KomaxRos

Re: Status reported as Minor but nothing is wrong

Brian Hahne — Thu, 31 Aug 2006 09:56:02 GMT

We have the exact same issue, nothing is wrong on the System Management Homepage, but SIM 5.0 SP5 is still reporting all of our DL320 G4's in a minor state.

I applied ILO Fw 1.22 (just released) to the servers, and that didn't fix it.

Has anyone found a solution to this?

Re: Status reported as Minor but nothing is wrong

Brian Hahne — Mon, 02 Oct 2006 11:14:29 GMT

Still no fixes. PSP 7.60 and firmware is out, anyone know if this has been resolved?
All my DL320 G4's running W2K3 are showing as minor.