https://community.hpe.com/t5/server-management-systems/can-t-logon-im/m-p/3789140#M20242 HPSIM just uses domain credentials. They need to ensuer they've included the domain name in the login box.<BR /><BR />What exactly is the error you're getting?<BR /><BR />What is the address they're browsing to? Tue, 16 May 2006 17:00:50 GMT Rob Buxton 2006-05-16T17:00:50Z https://community.hpe.com/t5/server-management-systems/can-t-logon-im/m-p/3789139#M20241 I setup insight manager on DL380 running running windows 2003. I gave them the username and password. It worked before. Now, they can't logon IM any more. I try the same username and password I gave to them, but can't make it work. Any suggestions how we recover the password? Tue, 16 May 2006 12:29:07 GMT https://community.hpe.com/t5/server-management-systems/can-t-logon-im/m-p/3789139#M20241 chicagotech 2006-05-16T12:29:07Z https://community.hpe.com/t5/server-management-systems/can-t-logon-im/m-p/3789140#M20242 HPSIM just uses domain credentials. They need to ensuer they've included the domain name in the login box.<BR /><BR />What exactly is the error you're getting?<BR /><BR />What is the address they're browsing to? Tue, 16 May 2006 17:00:50 GMT https://community.hpe.com/t5/server-management-systems/can-t-logon-im/m-p/3789140#M20242 Rob Buxton 2006-05-16T17:00:50Z https://community.hpe.com/t5/server-management-systems/can-t-logon-im/m-p/3789141#M20243 Hi Rob,<BR /><BR />Appreciate the help. After they moved the server, they forgot to change the DNS point to the correct DNS server. After they re-set DNS, they can logon now. Thank you. Tue, 16 May 2006 20:06:35 GMT https://community.hpe.com/t5/server-management-systems/can-t-logon-im/m-p/3789141#M20243 chicagotech 2006-05-16T20:06:35Z