topic Re: VPM 2.0.1 in Server Management - Systems Insight Manager

VPM 2.0.1

shorton_1 — Wed, 28 Jun 2006 11:53:04 GMT

I have just installed the new VPM 2.0.1 update. Everything seemed to install ok but after deploying the VPM agent to a few systems I am getting these events: event ID 1000 Faulting application radsched.exe, version 4.2.0.0, faulting module vars.dll, version 4.2.0.0, fault address 0x000186bc. and Event ID 4097 The application, C:\Program Files\Novadigm\radsched.exe, generated an application error
The error occurred on 06/28/2006 @ 09:30:41.031
The exception generated was c0000005 at address 100186BC (vars!v_get_localstring_D)

Re: VPM 2.0.1

TitoT — Thu, 29 Jun 2006 08:17:48 GMT

Hi Shorton.
I have some questions about this issue.

Which HPSIM version are you using?
Is this a new VPM installation or upgrade?
What operating system is being used?
The VPM is installed on the same system of HPSIM?
Could you provide us the logs from drwatson utility?

Re: VPM 2.0.1

shorton_1 — Thu, 29 Jun 2006 11:50:18 GMT

Operating system: Windows 2003
Version: Systems Insight Manager 5.0 with SP4 - Windows
Build version: C.05.00.01.01
Build date: 2006-02-01 12:06
This is an upgrade from the flawed VPM 2.0.
VPM is installed on the SIM server.
I have attatched the log. This is from one box but it is occuring on all systems that have been updated with the new agent.

Re: VPM 2.0.1

TitoT — Thu, 29 Jun 2006 15:55:17 GMT

Hi shorton.

I would like to request more information about it.

What is the OS, Language and SP on the target clients and VPM server?

Please attach the radsched.log in the c:\program files\novadigm\log\ directory.

Can you provide the user dmp of radsched.exe application created using the Microsoft UserDmp utility when the problem occurs?

Thanks.

Re: VPM 2.0.1

shorton_1 — Thu, 29 Jun 2006 16:18:46 GMT

Windows 2003 SP1 on client and server, English.

Re: VPM 2.0.1

TitoT — Wed, 05 Jul 2006 12:23:06 GMT

Hi Shorton.

Are you able to provide the ".dmp" file of radsched.exe application created when the issue occurs?

Thanks.