topic Re: Unable to Connect - Version Control Repository Manager in Server Management - Systems Insight Manager

Unable to Connect - Version Control Repository Manager

NyxMan — Thu, 31 Aug 2006 15:03:57 GMT

I just installed Version Control Repository Manager and i'm unable to get it download the files from HP web site (Automatic Update) we do have a ISA 2003 and i configured the proxy option but i still receive this error:

Error: unable to connect.
The request to connect to and log on to an FTP server failed.

from the server i'm able to connect to any outside Web or FTP site

any clue?

thank you!!

Re: Unable to Connect - Version Control Repository Manager

GK_maan — Thu, 31 Aug 2006 18:13:51 GMT

Hi NyxMan:

Have you configured your repository manager with your proxy info, that is the IP address of your proxy server and port?

In case you haven't then:

1. Please go to the SMH page of your VCRM server
2. Click on HP Version Control Repository Manage
3. Click Configure the Repository and Automatic update Settings
4. Click Next
5. Enable Automatic Updates, configure your download schedule as well as the the proxy info and click finish.

I hope this helps.

Re: Unable to Connect - Version Control Repository Manager

NyxMan — Fri, 01 Sep 2006 09:12:31 GMT

Hi, thank you for your reply, yes the proxy is configured and i even tryed with the client32 installed on the SIM server with no luck.

i'm able to log on ftp.hp.com and download files manually (using a ftp client)

but when i use the Automatic Update (in repository config) i got this error:
Error: unable to connect.
The request to connect to and log on to an FTP server failed.

any log or troubleshooting tool i can use to find where's the problem?

Re: Unable to Connect - Version Control Repository Manager

NyxMan — Fri, 01 Sep 2006 09:41:04 GMT

i also got this error:

Error: unable to connect.
Cannot create a file when that file already exists.

Invalid HTTP status 407 trying to read file remote file ftp://ftp.hp.com/pub/softlib/software2/COL3293/catalogindex.xml.
Error downloading remote file ftp://ftp.hp.com/pub/softlib/software2/COL3293/catalogindex.xml to local file C:\WINDOWS\TEMP\wh5B.tmp.

the temp file appeare only for 5-6 sec and then is deleted

happen when i play with the proxy setting.. changing the name for the ip adresse.. using authentification etc...

Re: Unable to Connect - Version Control Repository Manager

NyxMan — Tue, 05 Sep 2006 08:31:17 GMT

Fixed! it was really a proxy issue!

Re: Unable to Connect - Version Control Repository Manager

Ian J Schwamberger — Tue, 30 Jan 2007 09:14:45 GMT

I am seeing the same thing. Can you be any more specific as to what the problem with the proxy configuration was please?

Re: Unable to Connect - Version Control Repository Manager

Ole Thomsen_1 — Sun, 22 Jul 2007 01:13:04 GMT

I also had this error for some time. Maybe since the last upgrade of VCRM?

Ftp was allowed through our firewall from the server, but nevertheless the error didn't disappear until I configured a proxy server in VCRM.

Ole Thomsen