topic Re: Product Model is always IBM! in Server Management - Systems Insight Manager

Product Model is always IBM!

Tony Cresswell — Tue, 19 Sep 2006 10:21:50 GMT

I'm running a SIM5 SP5 server on a server farm of 99% HP Proliants with about 30 IBM XSeries servers. (SP5 upgraded from SP4, not a fresh install)

When I came in this morning (an auto discovery runs every night) ALL servers had a Product Model value of IBM!

If I run a data collection on any of the servers the Product Subtype is HP Proliant but the Product Model is IBM?!?!?!?

If I delete the entry and rediscover it it's the same!

Has anyone seen this?

Re: Product Model is always IBM!

sandeep_raman — Tue, 19 Sep 2006 10:41:30 GMT

Hello Tony,

Try a Configure/Repair agent.
Restore globalsettings.props from a working backup if the above does'nt work.

SRH

Re: Product Model is always IBM!

Tony Cresswell — Tue, 19 Sep 2006 10:58:09 GMT

I tried this but get the following error:

Failed to connect to CIMOM: CIM_ERR_ACCESS_DENIED(CIM_ERR_ACCESS_DENIED: Access to a CIM resource was not available to the client: "LogonUser()")

I am enterign a valid administrator account for that server.

I tried copying a known good globalsettings.props over but still no joy.

I fear a complete reinstall is in order!

Re: Product Model is always IBM!

Aravindh Rajaram — Tue, 19 Sep 2006 11:10:08 GMT

Have you modified any of the SNMP rules in the Manage System Types page (under Options) menu?

Re: Product Model is always IBM!

Rob Buxton — Tue, 19 Sep 2006 15:10:30 GMT

A bit late now, but this sounds like someone had added a new System Type under the Manage System Types and had made it a bit too generic.

Re: Product Model is always IBM!

Tony Cresswell — Wed, 20 Sep 2006 03:26:35 GMT

Thanks, I've checked the "Manage System Types" and do have an entry for IBM as follows:

Product Model: IBM
System Type: Desktop
Subtype: None
Protocol: DMI
Priority: 6
System Object Identifier: -

Does that sound right?
I certainly didn't add this, but I don't understand the terminology fully regarding these values?

Re: Product Model is always IBM!

Aravindh Rajaram — Wed, 20 Sep 2006 08:58:40 GMT

There should be one more entry with IBM as product name, "Server" as product type and "SNMP" as protocol. Please verify the OID values for that rule.

Re: Product Model is always IBM!

Tony Cresswell — Wed, 20 Sep 2006 09:05:09 GMT

That entry doesn't exist, is it a default value that is added when SIM is installed?