topic Re: system says not correct software in Server Management - Systems Insight Manager

system says not correct software

ascssmith — Fri, 13 Oct 2006 14:44:28 GMT

I have a few 2003 servers, that when ever i try to add or repair agents it says not correct software. attached is screen shot...

when all have 2003 sp1 ??

AL

Re: system says not correct software

Rob Buxton — Mon, 16 Oct 2006 14:16:00 GMT

If you do a report on the servers, what does that list the OS as.
Are the servers correctly identified in HPSIM, i.e. you've not manually set them.
You might also want to provide versions of the agents and hpsim itself.

Re: system says not correct software

ascssmith — Mon, 16 Oct 2006 14:35:39 GMT

Os = nothing, they are all blank for all the servers i am having issues with?

as for discovery, i have it setup to do an ip range scan.

Re: system says not correct software

ascssmith — Mon, 16 Oct 2006 14:37:46 GMT

sorry, here is last part:
You might also want to provide versions of the agents and hpsim itself

hpsim = 5.0
Version Control Agent 2.0.0.50

Re: system says not correct software

Albert Austin — Mon, 23 Oct 2006 00:51:34 GMT

Hi,
Looks like a SNMP issue. If you choose a server in SIM console and look under "IDENTITY TAB" for the server and Under "Product Description -> Management Protocols" do you see SNMP as a registered protocol (see attachment.)
If not then that is the reason.

Albert

Re: system says not correct software

ascssmith — Mon, 23 Oct 2006 07:14:53 GMT

Albert, that was the issue... thanks...