topic Re: VPM Error 1720 in Server Management - Systems Insight Manager

VPM Error 1720

gman_2 — Mon, 16 Oct 2006 10:41:12 GMT

I installed HP Insight Manager SP5, loaded the Performance Manager with zero problems. When I go to load VPM 2.01, I get a 1720 error.

I've uninstalled IIS and made sure the MSDTC was running fine but I still get the same error.

Any ideas on why I'm getting these errors?

Re: VPM Error 1720

Leandro Farinati — Tue, 17 Oct 2006 08:09:06 GMT

Hello,
First of all, we already have a new version 2.0.2 available for download. Please, test with it.
If the problem persists, please use the attached procedure. It is a little harsh to follow (sorry for that), but solve it in similar cases.
Thanks,
Leandro

Re: VPM Error 1720

gman_2 — Tue, 17 Oct 2006 08:39:01 GMT

I've tried that but it still does not work.

Re: VPM Error 1720

Lucas Medina — Tue, 17 Oct 2006 09:54:16 GMT

Hello,

Have you either executed the resolution described on the attachment or upgraded to VPM 2.02 version?

Thanks,
Lucas

Re: VPM Error 1720

gman_2 — Tue, 17 Oct 2006 10:30:31 GMT

I did the following:

1. Uninstalled Symantec Anti-Virus and IIS.
2. Rebooted server
3. MSDTC failed again, so I ran the resetlog - MSDTC command, then ran a net start MSDTC, MSDTC is working fine
4. Installed IIS, rebooted server 5. Installed VPM 2.02, failed again. I'm getting a 1720 error.

5. Tried installing VPM 2.01, still getting same error.

Re: VPM Error 1720

Lucas Medina — Tue, 17 Oct 2006 11:47:07 GMT

Could you please send us the installation log files? They are stored at C:\VPMSetupLogs.
If you prefer to send by e-mail, send to lucas.medina@hp.com

Thanks in advance,
Lucas

Re: VPM Error 1720

gman_2 — Tue, 17 Oct 2006 12:14:54 GMT

Attached is the log file you requested.

Re: VPM Error 1720

gman_2 — Wed, 18 Oct 2006 10:12:04 GMT

HP is resolving this issue for me off the forum.

Thanks for your quick responses.
Greg