topic Confusing HPSIM Install Error in Server Management - Systems Insight Manager

Confusing HPSIM Install Error

steve22 — Mon, 08 Jan 2007 14:48:58 GMT

I am receiving the strangest error when attempting to install Insight Control Data Center on a Windows 2003 member server. During the install on the 'SNMP' settings page I hit the 'next' button and nothing happens(I have left settings blank and entered settings, it does not make a difference)...no error, noting. When I go look in the install log it list the following # 70 Permission Denied Error: Load: res://C:\WINDOWS\TEMP\HPIC\setup.exe/content\wbem-snmp-settings.htm
[Mon Jan 8 14:32:29 EST 2007] HPIC Install: window_onload()
[Mon Jan 8 14:32:29 EST 2007] HPIC Install: WriteSettingsXML()
[Mon Jan 8 14:32:29 EST 2007] HPIC Install: WriteSettingsXML: ERROR -2146828218: Permission denied
[Mon Jan 8 14:32:29 EST 2007] HPIC Install: RestoreFormData(document[object])
[Mon Jan 8 14:32:29 EST 2007] HPIC Install: GetFrameFileName(frame[object])
[Mon Jan 8 14:32:29 EST 2007] HPIC Install: Frame filename = [wbem-snmp-settings.htm]
[Mon Jan 8 14:32:29 EST 2007] HPIC Install: window_onload: ERROR -2146828218: Permission denied
[Mon Jan 8 14:32:30 EST 2007] HPIC Install: btnNext_onclick()

The permission denied error appears in the log every time I hit the 'next' button. I have rebuilt this server twice with the same error. I have used local and domain accounts with the same results. I have even downloaded the media from the website again. I have successfully install ICDC on another network on a Windows 2003 server with no problems at all. Any idea what is going on with the install?

Re: Confusing HPSIM Install Error

David Claypool — Mon, 08 Jan 2007 15:02:12 GMT

Is it possible the server doesn't have SNMP installed?

Re: Confusing HPSIM Install Error

Rob Buxton — Mon, 08 Jan 2007 15:03:52 GMT

From what I know of the product it is a combination of products including HPSIM?

Just a wild guess, SNMP by default is not installed on W2K3 Servers from a standard windows build. Typically it is from Smart Start.
Perhaps check SNMP is there, if not install it and try again.

Re: Confusing HPSIM Install Error

steve22 — Mon, 08 Jan 2007 15:12:31 GMT

SNMP is installed and services is running. I have not changed any settings to SNMP

Re: Confusing HPSIM Install Error

Rob Buxton — Mon, 08 Jan 2007 15:33:41 GMT

On the SNMP theme, if you have the HP Agents installed then you can use the HP Management Agents GUI (via Control Panel) to Enable Sets in the SNMP tab.

Another change may be to change from Allow SNMP from Selected Hosts to Allow All or at least ensure localhost/127.0.0.1 has been added.

Re: Confusing HPSIM Install Error

Jennifer_74 — Mon, 08 Jan 2007 16:41:45 GMT

The installer is trying to write to a temporary file and appears to not have permission to do so. Are you installing using an account with administrator priv?

Re: Confusing HPSIM Install Error

steve22 — Tue, 09 Jan 2007 09:16:01 GMT

I have tried using the local admin account and domain admin acocunt. I added 127.0.0.0/localhost to the SNMP setting with same result. The attsached screenshot shows the page where the error occurs. When i hit the next button...nothing happens, the only way to know about the error is in the install log.

Re: Confusing HPSIM Install Error

Jennifer_74 — Tue, 09 Jan 2007 09:39:36 GMT

Are you trying to install ICDCE from a mapped drive? In this case, .NET might not be able to execute scripts from this share.

Workaround:

For .net version 1.1 call:
C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\caspol.exe -q -machine -addgroup 1 -url file://F:/* FullTrust -name HPIC

(Directory v1.1.4322 may have other name following the format v1.1.xxxxx)

If .NET version 2.0 is also installed, also call:
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\caspol.exe -q -machine -addgroup 1 -url file://F:/* FullTrust -name HPIC

(Again, directory v2.0.50727 may have other name following the format v2.0.xxxxx)

The examples have installer running from a network mapped drive with letter F:

Another note about installing from a mapped drive (from the release notes):
For installations from a network share, the share must be mapped to a network drive (installation directly from the share using UNC is not supported). Also, because a reboot is required in the middle of the installation, the network drive must be connected using the option â reconnect at logonâ so the installation can proceed after the system is rebooted.

Re: Confusing HPSIM Install Error

steve22 — Tue, 09 Jan 2007 09:55:45 GMT

The F:\ drive is an attached .iso image using Daemon Tools cd drive emulator. I have also copied over the entire contents of the DVD to the C:\ drive and attemted the install from there as well with no luck.

Re: Confusing HPSIM Install Error

Rob Buxton — Tue, 09 Jan 2007 14:30:29 GMT

Just another guess, are you doing this from the actual console or a remote desktop session?
Some installs don't like the latter.