topic Re: SMH Problems in Server Management - Systems Insight Manager

SMH Problems

mellor — Thu, 15 Feb 2007 11:10:58 GMT

Hi,

Just starting to play around with HP SIM, and im haveing a few problems.
When i try and log into the SMH i have the following problem.( See attached Screen shot)

I have set my SNMP community name, in SNMP traps and have added the ip of my HP SIM box and 127.0.0.1.
In Security i have added the same community name and the rights are RO and ticked the Send authentication trap. I have added my HP SIM box's ip to the accept snp packets from this host.
The box i am playing with is a ML370 and has a built in ILO card in, when i configure this do i name it the same as the server or something else, what would you advise.

Many Thanks

Re: SMH Problems

J.Kopp — Thu, 15 Feb 2007 13:33:41 GMT

Hi,
It seems that the HP Insight Agents on your ML370 were not correctly installed.
I would suggest to install/re-install ProLiant Support Pack (PSP 7.70 is the actually now).
PSP download: http://h18023.www1.hp.com/support/files/server/us/index.html
Mfg,
Cop

Re: SMH Problems

Daniel Leblanc — Thu, 15 Feb 2007 14:05:15 GMT

This is typical install
HP Insight Diagnostics Online Edition for Windows Server 2003
http://h18000.www1.hp.com/support/files/server/us/download/26044.html

But much much more easy
HP System Management Homepage for Windows
http://h18000.www1.hp.com/support/files/server/us/download/26003.html

BUT YOU NEED TO INSTALL:
Install SNMP and HP Version Control Agent for Windows
http://h18000.www1.hp.com/support/files/server/us/download/26013.html

CONFIGURE:
1 All you re server SNMP setting are set for TRAPS>Communite name(correc name),TRAPS>Communite name>traps destination> 1-server Insight(no need if no server) & 2-127.0.0.1
#2 All you re server snmp setting are set for SECURITE> Accepted community name>Communite name(correct name),All you re server snmp setting are set for SECURITE> Accepted community name>Communite name> Accepted packet from these host>1-server Insight(no need if no server) & 2-127.0.0.1.

AFTER ALL OF THIS NO REBOOT TO BE DONE

Re: SMH Problems

Rob Buxton — Thu, 15 Feb 2007 15:04:54 GMT

With the note that PSPs are tested bundles, if you start installing agents etc. that are different versions to the management drivers they get their info from then you may well have other issues.

Installing an entire PSP does need a reboot, but it does install the files as tested by HP.

Also note that the agents can be configured before deployment with Trust Certificates etc.

Re: SMH Problems

mellor — Fri, 16 Feb 2007 08:00:00 GMT

Thanks for your help.

I have sorted that problem and i can see all the agents correctly in the SMH.

I am now getting a timeout error while loading the SMH page. I have checked the logs and i beleave it is the VCA agent which says it takes 24sec to load.

Thanks again.

Re: SMH Problems

mellor — Fri, 16 Feb 2007 08:29:36 GMT

Sorry just to add to this if i stop the vca service on the target, i get no problems and i also get the system model in the top right of my screen, but if i restart it, the timeout appears and i get no system model or it shows as unkown.

Thanks

Re: SMH Problems

Daniel Leblanc — Fri, 16 Feb 2007 12:21:22 GMT

If it VCA,then you got 2 way about ,what is the version you have.if it is HP Version Control Agent for Windows
version 2.1.7.770
http://h18023.www1.hp.com/support/files/server/us/download/26013.html
Just reinstall it or if not upgrade it,if that does work remove it ,reboot and install it again,DO NOT FORGET TO REBOOT

Re: SMH Problems

mellor — Mon, 19 Feb 2007 09:17:48 GMT

I have the latest version.

I removed it and rebooted. I tryed to reinstall it, but it would as it said the SMH was not installed, so i had to reinstall that and then it would let me install VCA.

But it is still the same, do i need to remove it and let HP SIM re-detect it?

Many Thanks

Re: SMH Problems

mellor — Tue, 20 Feb 2007 08:27:16 GMT

If i try and send the configured vca i get the following errors from the vca agent on the target server.

382939 20/02/2007 13:20:17 The Version Control Agent POSTed a InstallComplete category event with severity code 1 to URL http://server name:280/cpqevent.
382939 20/02/2007 13:20:16 Completed installation with summary result 0.
382939 20/02/2007 13:20:16 The Version Control Agent POSTed a DownloadComplete category event with severity code 1 to URL http://server name:280/cpqevent.
382939 20/02/2007 13:20:16 The Smart Component file, cp006842.exe, could not be retrieved from the Version Control Repository Manager on server server name. Downloads stopped. [ details ]
382939 20/02/2007 13:20:16 Unable to login to server name. The login account or password is invalid.
382939 20/02/2007 13:20:16 The Smart Component file, cp006842.exe, could not be retrieved from the Version Control Repository Manager on server server name. The download will be retried. [ details ]
382939 20/02/2007 13:20:16 Unable to login to server name. The login account or password is invalid.
382939 20/02/2007 13:20:13 Started installation task from caller server name

I checked user names and passwords but still no joy?

Re: SMH Problems

Ananthak23 — Tue, 20 Feb 2007 20:21:15 GMT

Mel,
You might try configuring your VCA to use a different account name other than "administrator". VCRM by default will not allow the "administrator" account to login from VCA.

Cheers,
Anantha

Re: SMH Problems

mellor — Wed, 21 Feb 2007 03:46:23 GMT

Hi,

I dont use the user name Administrator, i have tryed a service account and my own account but still no joy.

Re: SMH Problems

Ananthak23 — Wed, 21 Feb 2007 10:43:09 GMT

Can you try logging in to VCRM system using your service account? Is this service account a member of a group which is defined in SMH groups?
Is your VCRM system Windows XP or Windows 2000/2003?

-Anantha

Re: SMH Problems

mellor — Thu, 22 Feb 2007 04:05:32 GMT

I am running SIM and VCRM on a XP box but this will change very soon to win 2003.

I have only 1 group in SIM and it is Administrators, which i am a part of as i can log into SIM.

Thanks

Re: SMH Problems

Ananthak23 — Thu, 22 Feb 2007 10:49:44 GMT

Since it is Windows XP box, you might try this:
Click on Start->Run, type gpedit.msc, Group Policy console will open, then under Computer Configuration, expand Windows Settings->Security Settings->Local Policies->Security Options. In the right pane, double click the 'Network Access:Sharing and Security model for local accounts' and Change it to 'Classic-Local users authenticate as themselves' from the drop down list. Then close all the windows. Restart SMH and try if VCA can login.

-Anantha