topic Re: VPM installation in Server Management - Systems Insight Manager

VPM installation

Sherif M.Osman — Sat, 03 Mar 2007 08:21:02 GMT

i try to install the VPm on win2003 /64 bit edition, and when i install the following error appears: error 1720,there is a problem with this windows installer, a script required for this install to complete could not be run......custo action install webservice error-2146827850.

please help. thanks

Re: VPM installation

Leandro Farinati — Tue, 06 Mar 2007 07:26:02 GMT

Hello,

Please, take a look in the following forum threads that deal with this subject:
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1031387
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1068578
If nothing works, please let us know and we will try another actions to fix this issue.
TKs,
Leandro

Re: VPM installation

Lucas Medina — Tue, 06 Mar 2007 09:17:35 GMT

Hello,

Additionally VPM does not run over 64 bits, neither the host nor the target systems.

Thus, it might be reason of the problem you have seen.

Thanks,
Lucas

Re: VPM installation

Sherif M.Osman — Wed, 07 Mar 2007 04:10:45 GMT

I'd like to tell you that i already installed the SIM with all its agents including the VPM on a Windows 2003 /64 bits on another IDENTICAL server on the same time with the first one, and with the same CD used for the entire installation process.
i even formatted the first server and reinstalled the O/S and the SIM entirely from the begining and still got the same error with this server.
FYI: the servers are all Proliant DL380 G4,6 GB RAM, RAID-5 HDD, and Dual Xeon processors 3.6 GHZ.
Please help.
Thanks in advance.

Re: VPM installation

Leandro Farinati — Wed, 07 Mar 2007 06:52:15 GMT

Hello,

Could you try the recomendation of the forum threads in the previous posts?
If still not working try in a windows 32 bits because we never tested VPM in 64 bits and we can't guaratee that it will work well.
After that, if the problem remais could you send us all logs for analysis?
Tks,
Leandro