topic Re: Problem after Upgrade HP SIM 4.x to 5.1 (HTTP 500) in Server Management - Systems Insight Manager https://community.hpe.com/t5/server-management-systems/problem-after-upgrade-hp-sim-4-x-to-5-1-http-500/m-p/3967622#M26378 Do you have SP2 installed? Fri, 23 Mar 2007 08:30:24 GMT Daniel Leblanc 2007-03-23T08:30:24Z Problem after Upgrade HP SIM 4.x to 5.1 (HTTP 500) https://community.hpe.com/t5/server-management-systems/problem-after-upgrade-hp-sim-4-x-to-5-1-http-500/m-p/3967621#M26377 Hi,<BR /><BR />we have running HP SIM 4.x on Win XP.<BR /><BR />Yesterday I upgrade to SIM 5.1 and every thing looks fine except the table on the left (MxMonitor.jsp) Here I get the following error where I need your help:<BR /><BR />HTTP Status 500 - <BR /><BR />--------------------------------------------------------------------------------<BR /><BR />type Exception report<BR /><BR />message <BR /><BR />description The server encountered an internal error () that prevented it from fulfilling this request.<BR /><BR />exception <BR /><BR />javax.servlet.ServletException<BR /> org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825)<BR /> org.apache.jasper.runtime.PageContextImpl.access$1100(PageContextImpl.java:64)<BR /> org.apache.jasper.runtime.PageContextImpl$12.run(PageContextImpl.java:745)<BR /> java.security.AccessController.doPrivileged(Native Method)<BR /> org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:743)<BR /> org.apache.jsp.mxportal.home.MxMonitor_jsp._jspService(MxMonitor_jsp.java:208)<BR /> org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)<BR /> javax.servlet.http.HttpServlet.service(HttpServlet.java:802)<BR /> org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:324)<BR /> org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)<BR /> org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)<BR /> javax.servlet.http.HttpServlet.service(HttpServlet.java:802)<BR /> sun.reflect.GeneratedMethodAccessor307.invoke(Unknown Source)<BR /> sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)<BR /> java.lang.reflect.Method.invoke(Unknown Source)<BR /> org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)<BR /> java.security.AccessController.doPrivileged(Native Method)<BR /> javax.security.auth.Subject.doAsPrivileged(Unknown Source)<BR /> org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)<BR /> org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:161)<BR /> java.security.AccessController.doPrivileged(Native Method)<BR /> org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)<BR /> sun.reflect.GeneratedMethodAccessor308.invoke(Unknown Source)<BR /> sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)<BR /> java.lang.reflect.Method.invoke(Unknown Source)<BR /> org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)<BR /> java.security.AccessController.doPrivileged(Native Method)<BR /> javax.security.auth.Subject.doAsPrivileged(Unknown Source)<BR /> org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)<BR /> org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:217)<BR /><BR /><BR />root cause <BR /><BR />java.lang.NoClassDefFoundError<BR /> com.hp.mx.core.querymanager.TreeViewDeviceObject.<INIT>(TreeViewDeviceObject.java:60)<BR /> com.hp.mx.core.controllers.MxQueryController.runQueryWithTreeResults(MxQueryController.java:5801)<BR /> com.hp.mx.core.controllers.MxQueryController.runQueryWithTreeResults(MxQueryController.java:5643)<BR /> com.hp.mx.core.utilities.DynamicQueryStatusObject$DynamicQueryTask.determineStatus(DynamicQueryStatusObject.java:181)<BR /> com.hp.mx.core.utilities.DynamicQueryStatusObject.getStatus(DynamicQueryStatusObject.java:150)<BR /> com.hp.mx.core.controllers.MxQueryController.runQueryWithDynamicObjectStatus(MxQueryController.java:5957)<BR /> com.hp.mx.core.client.MxQueryClientLocalImpl.runQueryWithDynamicObjectStatus(MxQueryClientLocalImpl.java:1040)<BR /> com.hp.mx.portal.monitor.MxNavTreeModelGenerator.processCollectionMember(MxNavTreeModelGenerator.java:391)<BR /> com.hp.mx.portal.core.MxCollectionEnumerator.renderCollectionTree(MxCollectionEnumerator.java:229)<BR /> com.hp.mx.portal.core.MxCollectionEnumerator.renderCollectionTree(MxCollectionEnumerator.java:217)<BR /> com.hp.mx.portal.core.MxCollectionEnumerator.renderCollectionTree(MxCollectionEnumerator.java:184)<BR /> com.hp.mx.portal.core.MxCollectionEnumerator.renderCollectionTree(MxCollectionEnumerator.java:217)<BR /> com.hp.mx.portal.core.MxCollectionEnumerator.renderCollectionTree(MxCollectionEnumerator.java:217)<BR /> com.hp.mx.portal.core.MxCollectionEnumerator.enumerate(MxCollectionEnumerator.java:131)<BR /> com.hp.mx.portal.monitor.MxNavTreeModelGenerator.buildTreeModel(MxNavTreeModelGenerator.java:192)<BR /> com.hp.mx.portal.monitor.MxMonitorTree.dumpTree(MxMonitorTree.java:328)<BR /> org.apache.jsp.mxportal.home.MxMonitor_jsp._jspService(MxMonitor_jsp.java:191)<BR /> org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)<BR /> javax.servlet.http.HttpServlet.service(HttpServlet.java:802)<BR /> org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:324)<BR /> org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:292)<BR /> org.apache.jasper.servlet.JspServlet.service(JspServlet.java:236)<BR /> javax.servlet.http.HttpServlet.service(HttpServlet.java:802)<BR /> sun.reflect.GeneratedMethodAccessor307.invoke(Unknown Source)<BR /> sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)<BR /> java.lang.reflect.Method.invoke(Unknown Source)<BR /> org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)<BR /> java.security.AccessController.doPrivileged(Native Method)<BR /> javax.security.auth.Subject.doAsPrivileged(Unknown Source)<BR /> org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)<BR /> org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:161)<BR /> java.security.AccessController.doPrivileged(Native Method)<BR /> org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)<BR /> sun.reflect.GeneratedMethodAccessor308.invoke(Unknown Source)<BR /> sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)<BR /> java.lang.reflect.Method.invoke(Unknown Source)<BR /> org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)<BR /> java.security.AccessController.doPrivileged(Native Method)<BR /> javax.security.auth.Subject.doAsPrivileged(Unknown Source)<BR /> org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:272)<BR /> org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:217)<BR /><BR /><BR />note The full stack trace of the root cause is available in the Apache Tomcat/5.0.30 logs.<BR /><BR /><BR />--------------------------------------------------------------------------------<BR /><BR />Apache Tomcat/5.0.30</INIT> Fri, 23 Mar 2007 02:48:58 GMT https://community.hpe.com/t5/server-management-systems/problem-after-upgrade-hp-sim-4-x-to-5-1-http-500/m-p/3967621#M26377 bpese 2007-03-23T02:48:58Z Re: Problem after Upgrade HP SIM 4.x to 5.1 (HTTP 500) https://community.hpe.com/t5/server-management-systems/problem-after-upgrade-hp-sim-4-x-to-5-1-http-500/m-p/3967622#M26378 Do you have SP2 installed? Fri, 23 Mar 2007 08:30:24 GMT https://community.hpe.com/t5/server-management-systems/problem-after-upgrade-hp-sim-4-x-to-5-1-http-500/m-p/3967622#M26378 Daniel Leblanc 2007-03-23T08:30:24Z Re: Problem after Upgrade HP SIM 4.x to 5.1 (HTTP 500) https://community.hpe.com/t5/server-management-systems/problem-after-upgrade-hp-sim-4-x-to-5-1-http-500/m-p/3967623#M26379 SP2 for XP yes!<BR />And Updates for XP are installed... Fri, 23 Mar 2007 09:00:10 GMT https://community.hpe.com/t5/server-management-systems/problem-after-upgrade-hp-sim-4-x-to-5-1-http-500/m-p/3967623#M26379 bpese 2007-03-23T09:00:10Z Re: Problem after Upgrade HP SIM 4.x to 5.1 (HTTP 500) https://community.hpe.com/t5/server-management-systems/problem-after-upgrade-hp-sim-4-x-to-5-1-http-500/m-p/3967624#M26380 After deleting and creating the user everything worked fine! Mon, 26 Mar 2007 06:25:54 GMT https://community.hpe.com/t5/server-management-systems/problem-after-upgrade-hp-sim-4-x-to-5-1-http-500/m-p/3967624#M26380 bpese 2007-03-26T06:25:54Z Re: Problem after Upgrade HP SIM 4.x to 5.1 (HTTP 500) https://community.hpe.com/t5/server-management-systems/problem-after-upgrade-hp-sim-4-x-to-5-1-http-500/m-p/3967625#M26381 I am having a very similar problem trying to get Storage Essentials to work with SIM ... when you say, "You deleted the user" and everything worked fine, what user are you referring to???? Wed, 13 Jun 2007 18:53:32 GMT https://community.hpe.com/t5/server-management-systems/problem-after-upgrade-hp-sim-4-x-to-5-1-http-500/m-p/3967625#M26381 mrockwell 2007-06-13T18:53:32Z