https://community.hpe.com/t5/server-management-systems/remote-support-software-manager-problem/m-p/3971228#M26551 Hi, <BR /><BR />* Have installed HPSIM 5.1 <BR />* Ran the Remote support software manager and filled in all fields. <BR />* Recieved an pop-up error IMSetup failed (success on the page)??<BR /><BR />After the installation is complete and everything is tested with success I still don't recieve any packages to install when I check for packages??? Wed, 28 Mar 2007 09:33:51 GMT Swedst 2007-03-28T09:33:51Z https://community.hpe.com/t5/server-management-systems/remote-support-software-manager-problem/m-p/3971228#M26551 Hi, <BR /><BR />* Have installed HPSIM 5.1 <BR />* Ran the Remote support software manager and filled in all fields. <BR />* Recieved an pop-up error IMSetup failed (success on the page)??<BR /><BR />After the installation is complete and everything is tested with success I still don't recieve any packages to install when I check for packages??? Wed, 28 Mar 2007 09:33:51 GMT https://community.hpe.com/t5/server-management-systems/remote-support-software-manager-problem/m-p/3971228#M26551 Swedst 2007-03-28T09:33:51Z https://community.hpe.com/t5/server-management-systems/remote-support-software-manager-problem/m-p/3971229#M26552 Hi Swedst,<BR /><BR />I had this problem also until I decided to mock around with the original settings on RSSM. It seems when it comes to connections the default option is set to use 25% of the available bandwidth on your network. Change this to full and recheck for updates. This time the check will take a little longer, but once it is done you will see 5 packages on your list. Make sure you are at the console of the system to install these as I had problems install this remotely.<BR /><BR />Hope this helps,<BR />Jesus Tue, 10 Apr 2007 17:34:53 GMT https://community.hpe.com/t5/server-management-systems/remote-support-software-manager-problem/m-p/3971229#M26552 Jesus Malena 2007-04-10T17:34:53Z