https://community.hpe.com/t5/server-management-systems/service-essential-amp-hpsim/m-p/3973434#M26625 Hi Team,<BR /><BR />i am trying to configure tape libraries for remote support, which are already configured in HP SIM for snmp mail alerts.<BR />i got contract info for these libraries, but they are not visible in "remote support eligible", i later modified it to make libraries searchable and i can see libs in supported items list.<BR /><BR />but still i dont get any alerts for libs creating any case id.<BR /><BR />can you please tell if librarr devices are not supported by "service essentails" ?<BR /><BR />or anything wrong with my config.<BR /><BR />regards,<BR />pradep Sun, 01 Apr 2007 11:04:26 GMT Pradep 2007-04-01T11:04:26Z https://community.hpe.com/t5/server-management-systems/service-essential-amp-hpsim/m-p/3973434#M26625 Hi Team,<BR /><BR />i am trying to configure tape libraries for remote support, which are already configured in HP SIM for snmp mail alerts.<BR />i got contract info for these libraries, but they are not visible in "remote support eligible", i later modified it to make libraries searchable and i can see libs in supported items list.<BR /><BR />but still i dont get any alerts for libs creating any case id.<BR /><BR />can you please tell if librarr devices are not supported by "service essentails" ?<BR /><BR />or anything wrong with my config.<BR /><BR />regards,<BR />pradep Sun, 01 Apr 2007 11:04:26 GMT https://community.hpe.com/t5/server-management-systems/service-essential-amp-hpsim/m-p/3973434#M26625 Pradep 2007-04-01T11:04:26Z