topic Re: SMH not loading on client in Server Management - Systems Insight Manager

SMH not loading on client

gldiii — Tue, 03 Apr 2007 11:14:05 GMT

The system management homepage on some of my servers is not loading on the local machine itself. It loads fine when connecting via SIM or from a remote workstation, just locally it doesn't load. I get the "Page cannot be displayed" page with Cannot find server or DNS error". The address is "https://127.0.0.1:2381/" I can ping 127.0.0.1 fine from the server. Any ideas?

Re: SMH not loading on client

Rich Purvis — Tue, 03 Apr 2007 12:30:14 GMT

There are some SMH security parameters that can affect what IP address the SMH will attach/respond to - you might look to see if those were modified. Have you tried using "localhost"? You might try:
"https://localhost:2381/" and see if the behavior is any different. I wouldn't think it should be but you might try it out.

-Rich

Re: SMH not loading on client

gldiii — Tue, 03 Apr 2007 13:16:17 GMT

All the settings appear to be correct. I've tried with localhost, as well as the netbios name and FQDN, all the same result. I can get it to come up fine remotely and through SIM though, no problem.......????

Re: SMH not loading on client

Rich Purvis — Tue, 03 Apr 2007 15:09:34 GMT

Do you know what version of SMH you have installed? I am trying to remember if there has been a similar issue in the past. It sounds familiar but I can't put my finger on it . . . it may or may not be related to a previous issue but if you have a version I can double check some of the major changes if it is not the latest.

-Rich

Re: SMH not loading on client

gldiii — Tue, 03 Apr 2007 15:13:08 GMT

HP System Management Home Page for Windows 2.0.2.106

Re: SMH not loading on client

Rich Purvis — Thu, 05 Apr 2007 09:11:18 GMT

Not trying to send you on a wild goose chase but, did you happen to run a Replicate Agent Settings task from HPSIM to the system you are having problems with? Also, if you can, try bumping the SMH service on the system that is showing this behavior and see if the issue clears up. Just stop and restart the service.

Thanks for anymore information you can provide on this.

-Rich

Re: SMH not loading on client

Rich Purvis — Thu, 05 Apr 2007 09:25:23 GMT

OK, well there was an IP binding issue at one point but I don't think it would cause this issue and based on the version number you gave that version should not have the issue. FYI,

-Rich

Re: SMH not loading on client

gldiii — Thu, 05 Apr 2007 09:54:17 GMT

We will be patching over the next couple days, I'll have to wait til then to see if that clears it up. I'll let you know. Thanks for the input!

Re: SMH not loading on client

gldiii — Fri, 06 Apr 2007 14:21:23 GMT

Reboot didn't change a thing....? Any other ideas?

Re: SMH not loading on client

Rob Buxton — Mon, 09 Apr 2007 15:21:14 GMT

I'd be inclined to check the browser settings. In IE check you have the bypass for local proxy otherwise the connection may be going out to the internet. For other browsers check that localhost / 127.0.0.1 is in the list of addresses to bypass the proxy.

Re: SMH not loading on client

gldiii — Mon, 09 Apr 2007 15:35:06 GMT

Checked these settings as well, all appears normal. ???

Re: SMH not loading on client

gldiii — Tue, 17 Jul 2007 10:28:45 GMT

I am still having these issues. One thing to note, the issue looks like it is only happening on domain controllers, member servers are working fine.