topic SIM web client crashes weekly in Server Management - Systems Insight Manager

SIM web client crashes weekly

Juergen.Kopp — Fri, 13 Apr 2007 03:11:10 GMT

Hi all,
I have two machines with SIM web client running continuously (24Hx7). Unfortunately I get weekly a windows message "Virtual memory low" and SIM client stop to work or crashes with error message "The instruction at "0x7..." referenced memory at "0x...." The memory could not be written."
In the task manager I see PF Usage > 2 GB and IEXPLORER.EXE process reserved more as 1 GB RAM. If I close SIM, PF Usage drops to 400 MB.

To my systems:
SIM 5.0 SP5 installed on DL380 G4 and viewing on desktop PCs with Pentium4 3GHz, 2GB RAM:
1. Win2003 Server R2 SP1, IE6 v 6.0.3790.1830
2. WinXP SP2, IE6 v6.0.2900.2180

Any ideas to fix it?

PS: Could anyone confirm IE7 works fine with SIM (running more as 1 week continuously)

Thx a lot
Juergen

Re: SIM web client crashes weekly

Daniel Leblanc — Fri, 13 Apr 2007 10:57:14 GMT

It could be the memory you alow it to cache in you re system or you re hard is getting to small?

Re: SIM web client crashes weekly

Juergen.Kopp — Mon, 16 Apr 2007 03:38:30 GMT

Hi Daniel,

1. on both machines is > 10 GB free disk space.
2. Which memory cach do you mean? How I can disable/adjust it?

Juergen.

Re: SIM web client crashes weekly

Daniel Leblanc — Mon, 16 Apr 2007 08:36:28 GMT

My Computer>Properties>Advance>Performance>SETTING>Advance>Virtuel Memory>Change ((make it out 2X RAM)If it is already 2x RAM then add 50% just to test it out, if the trouble comes back then it not it!!)

Dan

Re: SIM web client crashes weekly

Daniel Leblanc — Mon, 16 Apr 2007 08:37:31 GMT

Re: SIM web client crashes weekly

Juergen.Kopp — Mon, 16 Apr 2007 10:10:37 GMT

Hi Dan,
thx for your answers.
I increased virtual memory to 4 GB on first PC and updated IE to version 7 on other one.
But I think, it will not solve the problem, but delay. Because I see in the task manager, IEXPLORE.EXE increases memory usage for 500 KB each 2-3 minutes. *strange*

Could you check memory usage/min for your SIM, please? Which browser do you use?

Thx
Juergen

Re: SIM web client crashes weekly

Kopp2 — Mon, 14 May 2007 09:16:37 GMT

nobody has this problem ?

Re: SIM web client crashes weekly

Daniel Leblanc — Mon, 14 May 2007 12:31:08 GMT

The total memory is about 2 Gb

Re: SIM web client crashes weekly

Daniel Leblanc — Mon, 14 May 2007 12:34:17 GMT

MXdomainmgr.exe is at ...373Mb
sqlserver is at..........48Mb
MXinventory is at .......18Mb
MXinventrory is at.......12Mb

i have a total of 114 process running

Re: SIM web client crashes weekly

Juergen.Kopp — Tue, 15 May 2007 02:31:48 GMT

Hi all.
How much is the RAM usage of the process IEXPLORE.EXE on your PC? After 2-3 days I can see that IEXPLORE allocated more as 648 MB RAM. (please note attached screenshot). IE6 and IE7 have the same problem.

Could somebody leave SIM in IE over night running and report RAM usage here, please? OS version and the version of SIM, too.

Thx a lot.
Cop