topic Re: Remote Support Pack install fails in Server Management - Systems Insight Manager

Remote Support Pack install fails

James A. Baker — Fri, 13 Apr 2007 12:00:27 GMT

Greetings,
I am attempting to get the Remote Support Pack to install but keep running into the attached error message:
"Unable to create workspace directory: C:\Program Files\Hewlett-Packard\SWMAgent\.marimba\ISEE_CMS_SWMAGENT"

I can manually remove the SWM Agent from the CMS via reg edits per the "HP Service Essentials Remote Support Pack - Software Manager Troubleshooting Guide" pages 11/12. This enables me to attempt the install again but still cannot get past this roadblock.

Windows 2003 Server Standard SP1. HPSIM 5.1. RDP console-mode connection with local admin privileges.

Any insight is greatly appreciated!!

j

Re: Remote Support Pack install fails

Daniel Leblanc — Fri, 13 Apr 2007 12:15:44 GMT

Here a document that will help:
http://docs.hp.com/en/5991-8645/5991-8645.pdf

Re: Remote Support Pack install fails

Daniel Leblanc — Fri, 13 Apr 2007 12:17:24 GMT

TRy install it manually in C:\Program Files\Hewlett-Packard\SWMAgent\.marimba\ISEE_CMS_SWMAGENT\ch.20\data\msi\
iseeClient.msi

Dan

DONT FERGET TO APPLY YOU'RE POINTS PLEASE!

Re: Remote Support Pack install fails

James A. Baker — Fri, 13 Apr 2007 15:46:03 GMT

Dan - the install doesn't get to a point where that folder is created. The SWMAgent folder is there but unable to create the .marimba folder.

j

Re: Remote Support Pack install fails

Gotink — Wed, 08 Aug 2007 10:37:23 GMT

We found out that the temp or tmp environment variable could not contain a space.
Try
SET TMP=C:\TEMP and
SET TEMP=C:\TEMP in the system

Re: Remote Support Pack install fails

James A. Baker — Thu, 09 Aug 2007 16:13:51 GMT

i gave that a shot but still receive the same error. perhaps the "workspace directory" pathname cannot have a space in it either...?!?!

i've also attempted from the physical console.

and now on SP2.

thanks for the info though!

j