topic Remote Support??? in Server Management - Systems Insight Manager

Remote Support???

Andy Stubbings — Thu, 26 Apr 2007 05:27:46 GMT

I have installed remote support into our SIM5.1 setup, but try as I might, I can only get it to pick up a hand full of servers (we have approx 100 HP Proliants of various age and warranty status) I have tried manually entering warranty info PID's etc... into the system properties, but still get blue circles. when I look at the remote support services tab of remote suport config it lists no servers, even though the CW column shows that there are servers that have been picked up.

I want to reinstall the whole thing from scratch, but as it was installed as part of SIM I am unsure of where to start with the uninstall, and don't have a separate install file for the remote support software, can anyone point me in the right direction?

Thanks.

Re: Remote Support???

Daniel Leblanc — Thu, 26 Apr 2007 08:35:59 GMT

Read this document:
http://docs.hp.com/en/418812-002/ch08s02.html

Please apply you re point, it next of date and time of this message, now it UNASSIGNED.

Dan

Re: Remote Support???

Andy Stubbings — Thu, 26 Apr 2007 10:21:37 GMT

Thanks for the manual, I now need to re install as per my original request, where to I get the Install?

Re: Remote Support???

Daniel Leblanc — Thu, 26 Apr 2007 10:39:48 GMT

It should on you re destop of you re server:Remote Support Software Manager (Windows Administrators only)

Re: Remote Support???

Andy Stubbings — Thu, 26 Apr 2007 10:42:49 GMT

Don't worry, worked it out, ran HPSIM setup again and got option to reinstall Remore Support Software Manager.

Thanks anyway, your points are on their way!!