topic Re: 404 Errors from Insight Agents in Server Management - Systems Insight Manager

404 Errors from Insight Agents

Brett Carr — Fri, 07 May 2004 04:58:41 GMT

I am running the latest Insight Agents on a W2K3 DL380G3
I am running Insight Manager 7 sp2.1
If I click on the entry for the server in question and go to its "System Management Homepage" all works ok. However if I then click on the link for "Insight Management Agents" it goes to a framed page
http://servername:2381/webagent/findex.tpl
Which is what I would expect, however the navigation frame in the bottom left corner (webagent/navframe.tpf) is failing with a 404 Error, I have looked on the server and the file navframe.tpf is there located at:
C:\WINDOWS\system32\CPQMgmt\Webagent\Eng\

I have uninstalled and re-installed the Insight Agents and it remains the same. Any ideas anyone. I have several servers that work ok but several that are showing this same problem.

Help much appreciated.

Brett

Re: 404 Errors from Insight Agents

Peter Sonander — Tue, 22 Jun 2004 03:04:01 GMT

I have exactly the same problem, anyone with a solution for this. Tried today to install v7.10A but no difference

I have it installed on other W2K3 servers and it is working.

Please help

Peter

Re: 404 Errors from Insight Agents

Ivan KOVAC — Tue, 22 Jun 2004 06:38:48 GMT

hello

Check if the HP Insight Web Agent is starting under services.

ivan

Re: 404 Errors from Insight Agents

Peter Sonander — Tue, 22 Jun 2004 07:01:52 GMT

Yes, Web Agents are online. See attached file for how the screen looks like.

Peter

Re: 404 Errors from Insight Agents

Ivan KOVAC — Tue, 22 Jun 2004 07:50:13 GMT

Check the SNMP service, security tab. If you have enabled option Accept SNMP packets from these hosts add 127.0.0.1 applay, restart SNMP servis, check for HP Insight web agent is started and that's it.

ivan

Re: 404 Errors from Insight Agents

Brett Carr — Tue, 22 Jun 2004 07:50:32 GMT

Yes thats exactly the same problem as I get, and still have, let me know if you get to the bottom of it.

Brett

Re: 404 Errors from Insight Agents

Peter Sonander — Tue, 22 Jun 2004 07:57:25 GMT

Thanks Ivan. That solved my problem, I did only have the Insight Manager Console's IP in the Accept from. Adding 127.0.0.1 solved it.

Thanks again

Peter

Re: 404 Errors from Insight Agents

Brett Carr — Wed, 23 Jun 2004 02:37:56 GMT

Yes solved it for me aswell, Excellent Thanks

Re: 404 Errors from Insight Agents

Alex Christofides — Fri, 23 Jul 2004 05:27:40 GMT

Thanks - solved my problems too adding the 127.0.0.1 to SNMP service and restarting. My Agents are finally working correctly. Thanks!!

Alex.