topic Re: RSSM Installation Error in Server Management - Systems Insight Manager

RSSM Installation Error

K Manahov — Fri, 03 Aug 2007 15:08:37 GMT

Hello ,

I tried to add RSSM to my HP SIM 5.1 SP1 Installation from the original installation folder of HP SIM.
I'm getting strange error message
"Windows Installer Invalid Command line argument, Verify Windows Installer SDK"

Has anybody faced the same problem?

Re: RSSM Installation Error

Rider — Mon, 06 Aug 2007 03:44:35 GMT

Hi,
Are you trying to install the RSSM indiviually from HP SIM folder. If yes, it is not recommended. You need to install from HP SIM installation screen

Re: RSSM Installation Error

K Manahov — Mon, 06 Aug 2007 10:40:03 GMT

Hi ,

No I'm using the installation interface of HP SIM and I'm running HP SIM Installation.
Do you think uninstall of HP SIM and re-install Could solve the problem?

Re: RSSM Installation Error

K Manahov — Mon, 06 Aug 2007 12:59:03 GMT

Hello ,

I uninstalled and installed again HP SIM 5.1. SP1 and during the installation RSSM gave me the same error.

Any ideas?

Re: RSSM Installation Error

Rider — Wed, 08 Aug 2007 23:44:12 GMT

check this out, this might help u
http://docs.hp.com/en/5991-8645/5991-8645.pdf

Re: RSSM Installation Error

Bill Gelm — Fri, 05 Oct 2007 15:04:10 GMT

Yes, I just ran accross this today. I will keep you posted. Have you found anything new?

Re: RSSM Installation Error

gldiii — Fri, 11 Jan 2008 16:09:34 GMT

Has there been any update to this? I am getting the same error when trying to install RSSM. Need help!

Re: RSSM Installation Error

Rider — Mon, 14 Jan 2008 16:59:11 GMT

The problem could be with DEP (Data Execution Prevention).

Go to Computer properties -> Advanced -> Settings -> Then Select Data Execution Prevention tab.
Under that select "Turn on DEP for All the programs and services except those i select". Apply the changed settings, reboot the system.

Check whether RSSM can be installed succefully installed via HP SIM. DEP sometimes the Blocks the RSSM installation.....

Re: RSSM Installation Error

gldiii — Mon, 14 Jan 2008 23:46:08 GMT

This was already set. I even tried to set it to "Turn on DEP for essential Windows programs and services only", thinking this would disable DEP for the install, but to no avail. Any other ideas? Not sure if it matters, but this is happening on a Windows 2003 Ent x64 SP2 OS. Not sure if 64bit is causing any problems or not.....?

Re: RSSM Installation Error

K Manahov — Wed, 16 Jan 2008 19:13:31 GMT

I'm sorry , but I'm still getting this error.
I'm using Windows 2003 SP1 x86

Re: RSSM Installation Error

ProLiant Mike — Wed, 16 Jan 2008 20:14:32 GMT

I had a similar problem. I had to remove RSSM (via console), change the DEP setting, and re-install RSSM (via console).

After that all was fine.

Re: RSSM Installation Error

gldiii — Wed, 16 Jan 2008 22:05:45 GMT

Unfortunately I am never able to get to the point where this is installed.

Re: RSSM Installation Error

ProLiant Mike — Thu, 17 Apr 2008 17:52:52 GMT

I had a similar problem. It was cause by the fact that I tried to install SIM through RDP. I found that you have to install it from the console (or mstsc /console). You also must set your DEP setting to "Turn on DEP for essential Windows programs and services only". Otherwise DEP will block some of the java scripts used for install.

To correct your problem, look on the start menu for Hewlett-Packard\SWMAgent\Remote Support Software Manager Uninstall.bat

Run this to remove RSP (RSSM). If it's not there, you'll have to remove it from Add/Remove Programs. If it's not located there either, you may need to delete some registry keys. If you've not familiar with that editing the registry, call HP for assistance in removal.