topic Power Supply Status Change (8024) in Server Management - Systems Insight Manager

Power Supply Status Change (8024)

Bill Gushue — Thu, 09 Aug 2007 14:47:00 GMT

Proliant MSA500
IM Agents 7.30

For a few days we were receiving the following errors on this server:

Power Supply Status Change (8024 - degraded) followed by Storage System Fan Status Change (8022 - failed). There were also some Storage System Temperature Status Change (8023 - failed) alerts.

We were receiving these errors every few minutes (the system would report the error, then the status would be reset to OK, then the alert would be triggered again).

We have replaced both power supplies in the system. Everything was fine for a couple of hours. Now I am receiving the Power Supply Status Change (8024) alerts again, every few minutes. No other alerts are being sent.

Is there somewhere else I should be looking?

Thanks.

Re: Power Supply Status Change (8024)

Rancher — Thu, 09 Aug 2007 15:14:46 GMT

We had the same problem with a different model. We swapped and tested fans and it turned out we had a bad shelf!

Re: Power Supply Status Change (8024)

Bill Gushue — Thu, 09 Aug 2007 15:32:28 GMT

"shelf" - you mean the whole chassis?

Re: Power Supply Status Change (8024)

Rancher — Thu, 09 Aug 2007 15:50:42 GMT

Yep, the entire thing. After all of the fan switching between shelves, we called HP, they diagnosed it, sent us another one and viola! We were good to go.

Re: Power Supply Status Change (8024)

Bill Gushue — Fri, 10 Aug 2007 08:27:35 GMT

Thank you, Rancher. We're calling our hardware support. I'll let you know how it goes.

Re: Power Supply Status Change (8024)

Bill Gushue — Wed, 22 Aug 2007 11:54:06 GMT

The shelf was replaced and indeed, the alerts have gone away. Thank you very much!