topic Re: Remote Support Software Manager Install Failure in Server Management - Systems Insight Manager

Remote Support Software Manager Install Failure

Chris Finn — Thu, 16 Aug 2007 11:45:15 GMT

I'm new to HP SIM. Trying to install 5.1 and everything went well except RSSM. The following error is in the log:

Opening semaphore file.
Reading semaphore file.
semaphore file contained:
closing semaphore file
semaphore: C:\ISEE_CMS_SWMAGENT_install.txt still exists. Slept 0/600000
Opening semaphore file.
Reading semaphore file.
semaphore file contained:
closing semaphore file
semaphore: C:\ISEE_CMS_SWMAGENT_install.txt still exists. Slept 5000/600000

Tries for a while then: Exiting with failure.

Any help would be greatly appreciated..

Re: Remote Support Software Manager Install Failure

L Davis — Thu, 16 Aug 2007 22:56:30 GMT

Are you installing it via Remote Desktop? If so make sure you are in Console mode.

Or just do the install physically on the server.

note: You may have to uninstall and reinstall to see some results.

Hope that helps.

leon.

Re: Remote Support Software Manager Install Failure

James ~ Happy Dude — Fri, 17 Aug 2007 01:18:20 GMT

Hello Chris,

http://docs.hp.com/en/5992-1708/5991-1708.pdf

This should get you going !!

Regards,
James.

Re: Remote Support Software Manager Install Failure

Chris Finn — Fri, 17 Aug 2007 08:46:53 GMT

Thanks for the responses...

I plan on digging into this a bit more today.
Not installing using RDP but it is running on a W2K3 VM, running ESX 3.0.2.

Thanks!

cf

Re: Remote Support Software Manager Install Failure

mr.Alex — Tue, 28 Aug 2007 07:02:30 GMT

Also experiencing this problem, running on a brand new- new-installed DL360 G5.

I ran it trough the iLO2 advanced.

Re: Remote Support Software Manager Install Failure

ProLiant Mike — Wed, 16 Jan 2008 20:23:32 GMT

I had this exact same issue. I worked on it for two weeks. Finally I got ahold of a 2nd level RSP support tech who had seen this issue. He walked me through these steps via an HP-Rooms session.

You have to remove RSSM, Under System Properties\Advanced\ you have to "Turn DEP (Data Execution Prevention) on for essential Windows programs and services only", then re-install RSSM from the console.

Evidently DEP's default setting prevents the RSSM install java scripts from executing properly.

Let me know if this fixes your issue.

Re: Remote Support Software Manager Install Failure

Chris Finn — Wed, 16 Jan 2008 21:09:04 GMT

Thanks! I'll give that a try and let you know if it worked. I've put this off to the side since I've had other things to work on and really wasn't "critical"...

I'll try your suggestion this week....

thanks again,

c

Re: Remote Support Software Manager Install Failure

Niels Vejrup Pedersen — Mon, 28 Jan 2008 14:25:34 GMT

Please note that RSSM is not supported on virtual machines yet.

You wont be able to use the Contract and Warranty features unless you install on a physical proliant server (not 1xx series)

Re: Remote Support Software Manager Install Failure

Chris Finn — Mon, 28 Jan 2008 14:43:09 GMT

OK, good to know...

Thanks

c

Re: Remote Support Software Manager Install Failure

MLeeper — Mon, 12 May 2008 19:14:14 GMT

I'm installing SIM 5.2 on a Proliant DL380 G5 with Windows 2003 R2 64-bit SP2. SIM installs and functions without problems. The Remote Support Software Manager installs ok but fails when trying to register. I've verified that the proxy settings are not the problem.

Anyone have any ideas?

Is RSSM not supported on Windows 2003 with R2, 64-bit, or SP2?

Re: Remote Support Software Manager Install Failure

Andre Stewart — Fri, 22 Jan 2010 20:03:06 GMT

Does anyone know if DEP can be set back to "all programs and services" after the installtion is complete? Or is it necessary to leave it for Insight Remote Support or RSSWM to operate properly?