topic Re: BUG REPORT in Server Management - Systems Insight Manager

BUG REPORT

Urbus — Tue, 04 Sep 2007 01:47:49 GMT

The VCRM reports an error while trying to download a file from web.
-----------------------

VCRM log entry: https://SERVER7:2381/vcrepository/log?entryId=VCRM1188886377
Error for file: catalog.xml
Error code: 2147500037

Error downloading remote file ftp://ftp.hp.com/pub/servers/software/WindowsIntegrity/catalog.xml to local file C:\hp\hpsmh\data\webapp-data\vcrepository\catalog.xml.

-----------------------

I opened ftp resource manually and found this file to be empty (length is 0 bytes).

Re: BUG REPORT

David Claypool — Tue, 04 Sep 2007 07:56:26 GMT

This forum is not an official method for reporting bugs. You need to contact HP Customer Services in the country in which you reside.

Most likely you accessed the file during a website update. Try again.

Re: BUG REPORT

Urbus — Tue, 04 Sep 2007 08:16:04 GMT

This situation is longing for two weeks now.

Re: BUG REPORT

Melissa O'Brien — Thu, 06 Sep 2007 10:45:33 GMT

I don't think this is a bug...I have the same problem. I have the automatic update set to run every night at midnight and get the same errors.

Last time I called about the VCRM update failing the support guy said it's always best to run it at night...but that is still failing!

Re: BUG REPORT

Jimmy Rueedi — Fri, 07 Sep 2007 02:59:45 GMT

Hi all

The same situation is here.
I tried the following without any success:

1) changed download time from midnight (CEST, is 22:00 UTC) to 20:00 (18:00 UTC)

2) configured the VCRM- Service to run under an administrative acc (as suggested in thread http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=860709)

3) Updated to HP SIM 5.1SP1

4) Tried (in cooperation with our networking team) with and whithout using our proxy, using a networking route directly to the internet using only NAT and bypass our firewall. Everytime the same....

5) deleted all files within this directory:
It wroted the file catalogindex.xml (around 6KB) and the file catalog.xml (around 6MB)
one or two minutes later, the file catalog.xml was deleted (or anything like this, and the error message occured again.
In the log is written, that "there was a problem with a downloaded file cp00xxxx.exe and the file has been deleted....."
the files were:
- cp007976.exe
- cp001856.exe
- cp001139.exe
- cp000735.exe

5a) I then downloaded those files manually and restarted the "update from hp.com now"

This failed with the same behaviour as before but, without the mentioned files (well, they are existing now, aren't they :-/ )

Several things that I've seen, while browsing ftp.hp.com:

1) in the mentioned path (C:\hp\hpsmh\data\webapp-data\vcrepository) I found an empty file catalog.xml which is emtpy... (Could that be one reason?)

2) There are several folder twice or more times whith similar names. For example:
- Path ftp://ftp.hp.com/pub/servers/software/ :
- WindowsIntegerity
- WindowsIntegrrit
- Windowsintergity
- WindowsIntegrity

seems not to be likely for a company as like HP to show that there is likely a chaos in their structure... ;-)
(This is only ONE example, there are many more....)

Dear HP: what can we provide more on information to resolve this?

BTW: Is there a way to reduce the severity to something LESS than critical?
(I'm not amused to wake up every night by a ringing pager for something that isn't really critical, and my colleagues are requesting my head cutted off, if this doesn't stop....)

Regards
Jimmy

Re: BUG REPORT

CCalvin — Sun, 09 Sep 2007 14:27:52 GMT

I've had the same issue for quite some time.

Re: BUG REPORT

Dominik Meier — Mon, 10 Sep 2007 02:42:29 GMT

The same Problem here. Someone informed HP about this Problem?

Re: BUG REPORT

FrankW — Wed, 12 Sep 2007 09:01:12 GMT

I have exactly the same issue and am not able to resolve the problem myself. Indeed, using an FTP client to open that path on HP servers, shows the catalog.xml file is 0 bytes.

HP, are you asleep at the switch or is someone actually listening?

Re: BUG REPORT

Jimmy Rueedi — Wed, 12 Sep 2007 09:45:58 GMT

Hi all

Well, I just opened a call at HP Switzerland, using this thread as a reference.

Let's see, what happen :-)

Regards
Jimmy

Re: BUG REPORT

Jimmy Rueedi — Thu, 13 Sep 2007 08:42:02 GMT

I received a call from HP today:
The catalog.xml was replaced, I get the order to test the automatic update.

Seemed to work properly.

Lets look forward hopefully :-)

Regards
Jimmy

Re: BUG REPORT

FrankW — Thu, 13 Sep 2007 08:55:43 GMT

Thank you Rueedi Jimmy, this resolved the issue for me as well.

Re: BUG REPORT

James ~ Happy Dude — Thu, 11 Oct 2007 06:42:41 GMT

Hello All,

What is this file cp001139.exe ???

I dont seem to get it anywhere on the web.

Any one ?

Regards,
James.

Re: BUG REPORT

Jimmy Rueedi — Thu, 11 Oct 2007 06:50:34 GMT

Hi James

When I run this cp, the following is displayed:
-------- snip --------
Compaq ML330 (D03) System Firmware Update
Version: 03/13/2001

Provides updated BIOS Support for Compaq ProLiant ML330 D03 Family server
-------- snip --------

Regards
Jimmy

Re: BUG REPORT

James ~ Happy Dude — Thu, 11 Oct 2007 07:04:36 GMT

Hello Jimmy,

Thanks for the update;

Do u mean the Firmware upgrade for the Server fixed it(or, will fix it) ?

Regards,
James.

Re: BUG REPORT

James ~ Happy Dude — Thu, 11 Oct 2007 07:07:10 GMT

Thanks Jimmy;
http://h18007.www1.hp.com/support/files/server/us/download/10452.html

Will keep you all posted !

Regards,
James.

Re: BUG REPORT

Ryan Bess — Wed, 28 Nov 2007 08:24:59 GMT

I'm still getting these errors
Event Name: Version Control Repository Manager
URL: https://ai-tetra:2381/
Event originator: ai-tetra
Event Severity: Critical
Event received: 28-Nov-2007, 08:14:45
Event description: compaq.httpEvents.VCRM Updated

the log shows this:
Additional Data
Error for file: cp006878.exe
Error code: 12003
An extended error was returned from the server.550 /pub/softlib2/software1/sc-windows/p1825649351/v35513/cp006878.exe: The system cannot find the path specified.

Error for file: cp006884.exe
Error code: 12003
An extended error was returned from the server.550 /pub/softlib2/software1/sc-windows/p1825649351/v35521/cp006884.exe: The system cannot find the path specified.

Error for file: cp007931.exe
Error code: 12003
An extended error was returned from the server.550 /pub/softlib2/software1/sc-windows/p1825649351/v42351/cp007931.exe: The system cannot find the path specified.

Downloaded file: cp007976.exe
Error for file: cp008380.exe
Error code: 12003
An extended error was returned from the server.550 /pub/softlib2/software1/sc-windows-fw-ilo/p941956603/v44082/cp008380.exe: The system cannot find the path specified.

Anybody else see this or have a fix for this?

THanks,
Ryan

Re: BUG REPORT

James ~ Happy Dude — Wed, 28 Nov 2007 08:48:23 GMT

Hello Ryan,
The Path Mentioned should be accessible. You can Manually Download & Add those files to the repository.

Regards.

Re: BUG REPORT

Jimmy Rueedi — Wed, 28 Nov 2007 09:51:06 GMT

Hi Ryan

I had the same: (http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1178615)

Just download these files manually and put them in your repository.
Afterwards scan and rebuild the catalog of your repository.

It worked at my site, hope it does for you

Regards
Jimmy

Re: BUG REPORT

Daniel Gräntz — Fri, 07 Dec 2007 13:09:19 GMT

Hi all,

I still get the same errors Ryan describes above (except I don't get the cp007976 error). I have checked and the files is NOT available on the FTP server.

Can anyone help me get rid of these?

Re: BUG REPORT

Jimmy Rueedi — Fri, 07 Dec 2007 14:24:24 GMT

Hi Daniel

Sounds strange...
I just checked the availability of these files:
ftp://ftp.hp.com/pub/softlib2/software1/sc-windows/p1825649351/v35513/cp006878.exe
ftp://ftp.hp.com/pub/softlib2/software1/sc-windows/p1825649351/v35521/cp006884.exe
ftp://ftp.hp.com/pub/softlib2/software1/sc-windows/p1825649351/v35521/cp006884.exe
ftp://ftp.hp.com/pub/softlib2/software1/sc-windows/p1825649351/v42351/cp007931.exe
ftp://ftp.hp.com/pub/softlib2/software1/sc-windows-fw-ilo/p941956603/v44082/cp008380.exe

They all are pretty good available (especially throug our strict firewall construct)

Could it be possible, that any network component (firewall, proxy or things like that) could issue this prob?

Regards
Jimmy