topic Remote Support Software plugin fails to install in Server Management - Systems Insight Manager

Remote Support Software plugin fails to install

Nat Taylor — Sat, 15 Sep 2007 02:01:28 GMT

I have setup HP SIM on a new server.
I am running the installation via a console rdp session (mstsc -v:servername /F -console).
HP SIM & the SMH install fine, however the installation of the Remote Support Pack plug-in fails. Remote Support Mgr seems to install ok. I have completed the configuration etc, but the integration with SIM is not complete. I cannot see anything to do with Remote Support within SIM.

I have followed the troublshooting tips in troubleshotting guide, but cannot resolve this. Any advice would be greatly received as I have tried my best to sort this. Log file attached.
Thanks
Nat

Re: Remote Support Software plugin fails to install

James ~ Happy Dude — Sat, 15 Sep 2007 03:02:53 GMT

Hello Nat,

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1153548

http://docs.hp.com/en/5991-7446/5991-7446.pdf

http://docs.hp.com/en/5991-7990/5991-7990.pdf

Regards,
James.

Re: Remote Support Software plugin fails to install

Nat Taylor — Sat, 15 Sep 2007 06:26:03 GMT

Hi James
Thanks for that
I have already run through those documents.
The Remote Support Mgr has installed, and I am able to configure it and register with HP.
It think it is the plug-in for HP SIM which fails to install, and therefore there is no integration between Remote Support Mgr and HP SIM.
I don't know what to try now as I have installed and uninstalled a few times according to the documentation.