topic Re: No traps send when disk threshold exceeded in Server Management - Systems Insight Manager

No traps send when disk threshold exceeded

Klaus Rasmussen — Fri, 14 May 2004 05:47:03 GMT

Until service is restarted I get no traps i Insight Manager 7 / no trap is send when a disk threshold is exceeded. Sending test traps works ok. When service is restartet a trap is send once the first time the thresholds is exceeded, but after a "clear event" no further traps is send/received next time the threshold is exceeded

Re: No traps send when disk threshold exceeded

Rob Buxton — Sun, 16 May 2004 21:12:24 GMT

If the disk usage has not dropped back below the threshold then no further alerts will be sent.

Alerts are sent again if the Agents get restarted.

I run a report against the IM Database to report on Servers with disks that have crossed the set threshold.

Re: No traps send when disk threshold exceeded

Klaus Rasmussen — Mon, 17 May 2004 06:03:25 GMT

Thanks for your reply.

In this case I get no trap even if the disk has been cleaned up below thr threshold. Test traps work ok, but a new crossing of the disk threshold does not result in a nes trap until the service is restartet.

Any ideas?

Re: No traps send when disk threshold exceeded

Rob Buxton — Mon, 17 May 2004 21:12:14 GMT

When a threshold is crossed it should generate an Event.
You should see this in the IM Events for the Server.

You should also see an Event in the System Events Log against the Foundation Agents.

If you're not seeing these, then it indicates that the Agent is not picking up that a threshold was crossed.

If you're seeing these on the Server, but they're not making it to IM, then it indicates that the SNMP Trap is not getting to the IM Server.

Re: No traps send when disk threshold exceeded

Klaus Rasmussen — Tue, 18 May 2004 08:49:28 GMT

The event is generated alright, but the trap is only getting to the IM server the first time the threshold is crossed.

After I have cleaned up deleting some files and cleared the event on the server, I do not get a new event on the IM server the next time the threshold is crossed, unless I restart the services or sets a new threshold value.

Re: No traps send when disk threshold exceeded

Rob Buxton — Tue, 18 May 2004 16:36:05 GMT

Klaus,

After you have cleared some space and then filled it up again, do you get any Events generated at the Server end?

e.g. Anything in the Event log or IM Agent Events for the Server.

I'm trying to determine if anything is being generated at the problem Server end, leaving the IM Server out of it at the moment.

Re: No traps send when disk threshold exceeded

Klaus Rasmussen — Wed, 19 May 2004 06:28:18 GMT

After clearing up space and filling it again no events are generated in the eventlog on the server or on the IM server. It seems the problem is on the server.

After restarting agent services or changing and saving the threshold events are generated at the server as well on the IM server, first time the threshold is crossed.