Question about Email alerts.

jon rowe — Tue, 02 Oct 2007 01:39:35 GMT

Hi guys.

I have a question regarding the emails that SIM generates to alert us of any events.

Is it possible to edit the subject body of the email alerts for certain events?

Our helpdesk system has an automated call logging email address, however I need to edit the message to a format that can be read by the bot.

It would be really handy to just have SIM email the helpdesk bot, thus generating a ticket logged directly to the correct resolving group.

I Can see a subject line editor, but no body editor.

Can anyone point me in the right direction?

Thanks in advance
Jon

Re: Question about Email alerts.

David Claypool — Tue, 02 Oct 2007 10:37:05 GMT

Jon, best bet would be to use a custom command and you can then script creating an email exactly the way you want it. Here's a post from another user doing something similar:

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=928452

topic Re: Question about Email alerts. in Server Management - Systems Insight Manager

Question about Email alerts.

Re: Question about Email alerts.