topic Re: Email and Critical Events in Server Management - Systems Insight Manager

Email and Critical Events

CJS — Thu, 29 Nov 2007 17:25:10 GMT

Hello all,
I have my SIM 5.1 on Windows 2003 with SQL05 backend.

I have a bunch of server in a group, and hardware polling on that group. Today I rebooted about 10 servers, of which I received only 1 notification.
An email is supose to be sent out for any critical event (node down etc.) for any server within that group.

Looking at the events, I no longer see System is unreachable events being created. During the time of the reboot, I show Cold Start Link Up. I dont see any System is unreachable events being created.

Any help at all would be great.

Re: Email and Critical Events

CJS — Thu, 29 Nov 2007 17:53:38 GMT

I just verified on some machines in the group, when I reboot them, only Cold start Link up informational messages are generated.

Re: Email and Critical Events

CJS — Fri, 30 Nov 2007 09:38:44 GMT

Anyone have any ideas?

Re: Email and Critical Events

Rob Buxton — Fri, 30 Nov 2007 19:22:26 GMT

System Unreachable is a result of the polling not a trap sent by the server.
By default hardware polling for servers is every 5 minutes, more than enough time for a server to reboot.
You can shorten the polling interval. I remove snmp from the default one and then have a hardware polling task just using snmp run every two minutes.
If the devices haven't been identified as servers then the hardware polling task for non-servers is every 10 minutes.