topic System Unreachable Notification in Server Management - Systems Insight Manager

System Unreachable Notification

SMaxwell — Wed, 05 Dec 2007 11:29:15 GMT

Hi All,

How do I change the severity of the 'System Unreachable' notification ?

I've had a look under Options, Events, SNMP Trap Settings, but no joy.

Thanks,

Steve

Re: System Unreachable Notification

NJK-Work — Wed, 05 Dec 2007 16:23:06 GMT

Hi,

I believe the "System Reachable" and "System Unreachable" events are not SNMP based. I believe these are generated by HP SIM performing a polling task, not a managed node sending an SNMP trap (if it was unreachable, how could it send a trap). HP - correct me if I am wrong.

That being said, I don't think you can change these "values" - they are probably built into the product. At least, you can not change them using the SNMP Trap settings you are describing, since they are not SNMP based.

But - I have been wrong before :) Just ask my wife.

Nelson

Re: System Unreachable Notification

SMaxwell — Wed, 05 Dec 2007 16:47:24 GMT

Thanks for this.

What I'm looking to do is exclude the 'System Unreachable' alerts from the 'Critical' classification as we have SolarWinds doing this task for us and using SIM for H/W management...

Anyone else know?

Cheers,

Steve

Re: System Unreachable Notification

Kevin Brown_4 — Wed, 05 Dec 2007 17:29:44 GMT

Hi!

I do not think that you can change the severity of the event, but you can turn off the event notice itself.
If you Select "Options-Events-Status Change Event Settings", then deselecting the "Enable creation of system status change events" will turn off the unreachable-reachable event notice.

Re: System Unreachable Notification

Rob Buxton — Wed, 05 Dec 2007 20:40:18 GMT

The system Unreachable is generated as a result of the Hardware Polling task. As mentioned above it doesn't rely on the hardware itself generating the snmp trap.

If you don't want HPSIM to monitor the hardware for up / down you could disable this task. You'd keep the data collection, discovery tasks going to keep the data.

Re: System Unreachable Notification

SMaxwell — Thu, 06 Dec 2007 08:42:01 GMT

Hi All,

I've disabled 'Status Change Event Settings' so will see how we get on.

Thanks,

Steve

Re: System Unreachable Notification

Ryan Birk — Thu, 06 Dec 2007 15:43:32 GMT

Thanks,

I was wondering the same thing. I've also disabled this in our environment.

Re: System Unreachable Notification

mwalders — Thu, 06 Dec 2007 19:20:48 GMT

You can use auto event handling to notify you on all critical events and then add a line to exclude unreacheable events. I've attached a screenshot on how to do this.