topic Re: Error with Remote Support Module/SSL Certificate in Server Management - Systems Insight Manager

Error with Remote Support Module/SSL Certificate

Richard A. Scott — Thu, 24 Jan 2008 19:03:46 GMT

We are getting the error below, after we had the SIM self signed certificate signed by our domain enterprise certificate authority. Has anyone else seen this issue, and/or knows how to fix it?

HTTP Error: cURL ERROR: 60: SSL certificate problem, verify that the CA cert is OK. Details:
error:14090086:SSL routines:SSL3_GET_SERVER_CERTIFICATE:certificate verify failedurl: https://127.0.0.1:50002/mxsoap/services/MxpiMain5_1

Re: Error with Remote Support Module/SSL Certificate

Ulf Zimmermann — Wed, 30 Jan 2008 03:41:06 GMT

One of the things I figured out a while back:

Use always the fully qualified name of your SIM box, so if the machine is called "hpsim.corp.example.com", then use that to access SIM (http://hpsim.corp.example.com:280 as entry point).

This should allow ISEE/Remote Support to work with calling up it's interface inside of SIM.

Re: Error with Remote Support Module/SSL Certificate

IRS4Ever — Mon, 17 Mar 2008 12:25:33 GMT

As you may or may not know, this error is generated by the System Management Home page when there is a Cert failure or mismatch. You can get around this error by opt'ing to not check the cert. To do this perform the following steps:

On the CMS:
1. Locate the file isee-soap-calls.php in the c:\hp\hpsmh\data\htdocs\isee\ directory.

2. Make a copy of this file as a backup.

3. Using Notepad, open the
isee-soap-calls.php file and locate the following line:

$cert['verifyhost'] = 0;

4. Insert the following line after the line lcoated in step 3:

$cert['verifypeer'] = 0;

The updated file should now contain:

$cert['verifyhost'] = 0;
$cert['verifypeer'] = 0;

5. Save the file and either refresh the page in SIM or logout and back in again.

6. If this fails to resolve the problem or casues additional problems, restore the original file.