https://community.hpe.com/t5/server-management-systems/sim-5-1-remote-support-registration-failed/m-p/4146546#M31421 Hello,<BR />I want register Remote Support in the Option menue from SIM. But it failed with error message.<BR />Updating information and registering the client....Failed!<BR />regincident.log:<BR />20080218_12:40:43 | Registration | info | regIncident.cxx:122 | **** registerClient ***<BR />20080218_12:40:43 | Registration | error | ConfigManager.cxx:918 | execute() : Failed to start process<BR />20080218_12:40:43 | Registration | error | ConfigManager.cxx:800 | Failed to load hps-sid.xml<BR />20080218_12:40:43 | Registration | error | Incident.cxx:1311 | Unable to create DOMNode<BR />20080218_12:40:43 | Registration | error | ConfigManager.cxx:918 | execute() : Failed to start process<BR />20080218_12:40:43 | Registration | error | ConfigManager.cxx:800 | Failed to load hps-sid.xml<BR />20080218_12:40:43 | Registration | error | Incident.cxx:1311 | Unable to create DOMNode<BR />20080218_12:40:43 | Registration | error | regIncident.cxx:160 | registration request package() failed<BR />20080218_12:40:43 | Registration | fatal | regIncident.cxx:173 | 1: Registration failed.<BR /><BR />What can I do?<BR /><BR />The SIM 5.1 is running unter Win XP Pro in VMware.<BR /><BR /><BR />Thanks Mon, 18 Feb 2008 11:43:42 GMT Udo Hillenbrand 2008-02-18T11:43:42Z https://community.hpe.com/t5/server-management-systems/sim-5-1-remote-support-registration-failed/m-p/4146546#M31421 Hello,<BR />I want register Remote Support in the Option menue from SIM. But it failed with error message.<BR />Updating information and registering the client....Failed!<BR />regincident.log:<BR />20080218_12:40:43 | Registration | info | regIncident.cxx:122 | **** registerClient ***<BR />20080218_12:40:43 | Registration | error | ConfigManager.cxx:918 | execute() : Failed to start process<BR />20080218_12:40:43 | Registration | error | ConfigManager.cxx:800 | Failed to load hps-sid.xml<BR />20080218_12:40:43 | Registration | error | Incident.cxx:1311 | Unable to create DOMNode<BR />20080218_12:40:43 | Registration | error | ConfigManager.cxx:918 | execute() : Failed to start process<BR />20080218_12:40:43 | Registration | error | ConfigManager.cxx:800 | Failed to load hps-sid.xml<BR />20080218_12:40:43 | Registration | error | Incident.cxx:1311 | Unable to create DOMNode<BR />20080218_12:40:43 | Registration | error | regIncident.cxx:160 | registration request package() failed<BR />20080218_12:40:43 | Registration | fatal | regIncident.cxx:173 | 1: Registration failed.<BR /><BR />What can I do?<BR /><BR />The SIM 5.1 is running unter Win XP Pro in VMware.<BR /><BR /><BR />Thanks Mon, 18 Feb 2008 11:43:42 GMT https://community.hpe.com/t5/server-management-systems/sim-5-1-remote-support-registration-failed/m-p/4146546#M31421 Udo Hillenbrand 2008-02-18T11:43:42Z https://community.hpe.com/t5/server-management-systems/sim-5-1-remote-support-registration-failed/m-p/4146547#M31422 From the Sim install guide:<BR /><BR />RSSWM device and access requirements<BR />RSSWM is supported only on ProLiant servers running:<BR />â ¢ Windows 2003 Standard, and Windows 2003 Enterprise<BR />â ¢ Windows 2000 Server SP2, Advanced Server<BR />The RSSWM downloads and installs software to the CMS only, and operates only on a CMS installed on a<BR />supported Windows ProLiant device. RSSWM and Service Essentials Remote Support Pack are NOT supported<BR />on Virtual Machines (VMWare). Tue, 19 Feb 2008 12:52:27 GMT https://community.hpe.com/t5/server-management-systems/sim-5-1-remote-support-registration-failed/m-p/4146547#M31422 Richard Drouin 2008-02-19T12:52:27Z