topic Re: Software Status Polling does not work after upgrade to SIM5.2 in Server Management - Systems Insight Manager

Software Status Polling does not work after upgrade to SIM5.2

Patrick Viquerat — Wed, 27 Feb 2008 13:53:19 GMT

Hello,

After having upgraded from SIM5.1 to SIM 5.2, the Status Software Polling task does not work anymore.
Even if I do it manualy via "Options --> Status Polling --> Software Status Polling". The task ended successfully, but the Icon stay yellow. When I click on the yellow Icon, it opens the VCAgent page on the managed system and everything is uptodate and green.

Is there a way to see the query sent to the VCAgent on the managed system ?

Thank you for your help

Patrick

Re: Software Status Polling does not work after upgrade to SIM5.2

NJK-Work — Thu, 28 Feb 2008 19:41:20 GMT

I am having the same problem - but alas no solution for you.

Re: Software Status Polling does not work after upgrade to SIM5.2

Tjebbew — Fri, 29 Feb 2008 15:43:21 GMT

I had the same problem, I installed on two different server HPSIM 5.2, everything is working except the software polling task.
This very frustrating IF you are goning to the customer side.

Re: Software Status Polling does not work after upgrade to SIM5.2

Tjebbew — Fri, 29 Feb 2008 15:43:32 GMT

I had the same problem, I installed on two different server HPSIM 5.2, everything is working except the software polling task.
This very frustrating IF you are going to the customer side.

Re: Software Status Polling does not work after upgrade to SIM5.2

Christopher Knight — Mon, 03 Mar 2008 21:59:31 GMT

I am having the same problem. After running a software status polling, the software status does not get updated, ever!

HP please fix this!

Re: Software Status Polling does not work after upgrade to SIM5.2

simonwirral — Tue, 04 Mar 2008 09:18:42 GMT

I had one server giving the same error (out of 150+) this server was also showed that there was no trust with the CMS. The snmp and cert where ok but I re-applied the snmp setting and readded the cert. After a rescan trust and Software Status OK.

Simon.

Re: Software Status Polling does not work after upgrade to SIM5.2

Patrick Viquerat — Tue, 04 Mar 2008 13:58:29 GMT

Thank's Simon,

We do not use cert (Trust all) and I double checked the SNMP settings. The trust with the CRM is OK.

Christopher has open another treads that is related to the same problem. (http://forums12.itrc.hp.com/service/forums/questionanswer.do?threadId=1209352)

Thanks for any help

Patrick

Re: Software Status Polling does not work after upgrade to SIM5.2

Ed Tanner_1 — Thu, 06 Mar 2008 15:42:03 GMT

i'm also having this problem.
SW column doesn't change regardless of software status - one server as a critical update displayed in the ES column but has a green tick in the SW, whilst another has a major notification in the SW but is actually fully updated!
v.annoying!

anyone got a solution yet?

btw - that link doesn't seem to work for me. just says system unavailable.

Re: Software Status Polling does not work after upgrade to SIM5.2

Ed Tanner_1 — Sun, 09 Mar 2008 09:25:16 GMT

anyone got any solutions to this yet?

Re: Software Status Polling does not work after upgrade to SIM5.2

asg2ki — Tue, 11 Mar 2008 12:40:39 GMT

The only solution so far is to create manually a "data collection" task for the servers. Surprisingly this works without any issues, but still "software polling" seems to be buggy right now. HP needs to provide a hotfix for this issue.

Re: Software Status Polling does not work after upgrade to SIM5.2

Tooling — Tue, 11 Mar 2008 13:01:08 GMT

Same problem here.

We have 3 HP SIM servers, about 2000 nodes in them. 1 SIM server updated to 5.2.
That one is having problems with managed nodes accessing the VCR. At first no problems. But after one day I tried to add 3 new nodes. That worked perfectly but no green sign in column SW.
Rebooted the server. After that accessing VC-agent gave message:

Internal Error: An error occurred while formatting the page for display.

Seems to be some security issue.
Had that before when implementing PSP7.40.
PSP7.41 corrected that. The issue that time was that de Management HomePage didn't provide the trust voor VC-agent anymore.
Problem/symptoms seem the same?

Any solution yet?

Cheers,

Perry.

Re: Software Status Polling does not work after upgrade to SIM5.2

Tooling — Tue, 11 Mar 2008 13:40:47 GMT

FIXED!

I left for the weekend and now the trust seem to have reastiblished...
Perhaps the update to 5.2 did cause the VCRM to start a maintanance in the background that did take quite some time?

Only thing I had to do is to manually start a software polling task and all green sign in colomn SW were back giving directly access to the VC agents.

Re: Software Status Polling does not work after upgrade to SIM5.2

MC Murphy — Wed, 12 Mar 2008 17:05:37 GMT

I have mixed results from several managed servers. Four have wrong status from what I see locally at the managed server VC Agent; one server is green, but SIM says the agent not installed; one more server SIM says it's a trust issue. "Software Polling not updating" explains them all. This is SIM 5.2. is there any further update since the last post yesterday?

Re: Software Status Polling does not work after upgrade to SIM5.2

asg2ki — Wed, 12 Mar 2008 20:29:28 GMT

Like I mentioned this before, there seems to be a bug in the "Software Polling" function and the only solution so far is to engage "Data Collection" task instead.

In regards to some of the previous posts, this is nothing to do with Trust, Security or SIM upgrades. The same behaviour can be seen with brand new installations as well. The fact that you can see the status when you add new managed nodes to the SIM database is driven by the "Limited Data Collection" task that is engaged during initial discovery / identification. So most probably those who already have servers being monitored with SIM 5.2, sooner or later will get either the "blue question mark" status or alternatively the "green", "yellow" and other statuses just won't update.

HP hasn't come up with any official solution as yet so if you are using HP SIM 5.2 in production, make sure you have defined a daily "Data Collection" task. Although it will take more time for the boxes to be status polled that way, at least this workaround is doing the job properly.

Cheers

Re: Software Status Polling does not work after upgrade to SIM5.2

Tjebbew — Mon, 17 Mar 2008 14:20:15 GMT

I have solved this problem with the installation of the Latest SMH2 and VCA on the HPSIM 5.2 server.
They are a part of PSP 8.0. So I think the solution for this problem is?
HPSIM 5.2 + PSP 8.0!!

Re: Software Status Polling does not work after upgrade to SIM5.2

Casha Meyer — Tue, 18 Mar 2008 13:56:11 GMT

There is a issue in 5.2 where sw polling task does not update sw status.
SIM 5.2 Hotfix update should include the fix.

Re: Software Status Polling does not work after upgrade to SIM5.2

Ed Tanner_1 — Tue, 18 Mar 2008 14:01:32 GMT

has an update been released? i haven't seen it.
i've had no joy with SW Status updates with PSP 8.0 either. only Data Collection seems to work.

Re: Software Status Polling does not work after upgrade to SIM5.2

asg2ki — Tue, 18 Mar 2008 14:03:14 GMT

PSP 8.0 doesn't help out the situation. I can confirm that still only the "Data Collection" task is able to update the SW status in HP SIM 5.2.

HotFix is required...

Re: Software Status Polling does not work after upgrade to SIM5.2

Tjebbew — Thu, 20 Mar 2008 18:15:12 GMT

Collegues, there is now a hotfix available for the Software Status Polling problem.

"Addressed an upgrade bug with Software Status Polling where in an upgrade situation that task would not work"

http://h18013.www1.hp.com/products/servers/management/hpsim/dl_windows.html#hotfixwin

Re: Software Status Polling does not work after upgrade to SIM5.2

NJK-Work — Fri, 21 Mar 2008 02:27:03 GMT

Cool.

I see the new 5.2 install is out there too, but could not find a README for a list of changes between 5.2 #1 and 5.2 #2. Does anyone know if there is any benefit to installing the new 5.2 on top of an existing 5.2?

Nelson