topic Re: VCAgent Internal Error in Server Management - Systems Insight Manager

VCAgent Internal Error

Christopher Knight — Mon, 03 Mar 2008 21:40:51 GMT

When I try to view the Version Control Agent page on several of our servers I am getting this error:

Internal Error:
An error occurred while formatting the page for display.

The log file reads:
An error occurred while parsing XML data.

Entry Details
Severity Error
Task ID vc_agent_task
Date / Time 3/3/2008 4:36:55 PM
Message An error occurred while parsing XML data.
Additional Data
XSLTTransform::applyTransform - SAX Exception!
File: C:\hp\hpsmh\data\cgi-bin\vcagent\xsl.en\inventory.xsl
Line: 1
Col: 1
Msg: Invalid document structure

This happening on 30 out of 120 servers. All various models and HPSIM agent versions.

P.S. This happened after using the new HPSIM to replicate VCAgent settings.

Please help!@

Re: VCAgent Internal Error

Patrick Viquerat — Tue, 04 Mar 2008 13:14:23 GMT

Hello,

I'am having the same problem (on HP SIM 5.2)

It occurs after a "Software Status Polling task" has ran.

I need to restart the "Version Control Agent" on the servers to fix this error, but the next time the task will run, the VC Agent will generate this error again.

Let me know if you find a solution

Re: VCAgent Internal Error

Christopher Knight — Tue, 04 Mar 2008 14:20:17 GMT

The only way we are able to fix this error is by manually uninstalling the VCAgent and re-installing the latest version 2.1.10.800.

This does not fix the software status icon in HPSIM 5.2 console though.

Re: VCAgent Internal Error

Christopher Knight — Tue, 04 Mar 2008 14:57:31 GMT

Just another update...Switched back to using "Trust All" then used HPSIM 5.2 to Deploy / Deploy Drivers, Firmware and Agents / Install Software and Firmware / then installed latest version control agent.

Now all servers are reporting correctly in HPSIM. So is this just an issue with the "Trust by Certificate" or something else???

Re: VCAgent Internal Error

Tjebbew — Tue, 04 Mar 2008 16:22:21 GMT

Thats not a workarround if you got about 250 managed win/linux servers in your HPSIM environment. (reinstalling VCA en and reinserting the trusted certificated) I think this is a BUG in hpsim 5.2, this has to be resolved with an Hotfix.
Tjebbew

Re: VCAgent Internal Error

TechGuru — Thu, 06 Mar 2008 16:08:48 GMT

Christopher Knight,

What is the version of VCRM used?

Re: VCAgent Internal Error

Jason_424 — Thu, 06 Mar 2008 17:53:43 GMT

Can you please give the version numbers for:
SMH
VCA
VCRM
HPSIM
Windows
PSPs

Is this just when you try to view the VCA page or is there a deployment/upgrade involved in this error? Thanks.

Re: VCAgent Internal Error

Christopher Knight — Fri, 07 Mar 2008 14:06:35 GMT

System Management Homepage v2.1.10.186
VCA - v2.1.9.791
VCRM - v2.1.10.800
HPSIM - C.05.02.00
Windows - Windows 2003 Enterprise Ed R2 SP2
SQL - SQL Standard 2000 SP4
PSPs Windows 2000 - 7.60
PSPs Windows 2003 - 7.91.0.0

Is this just when you try to view the VCA page or is there a deployment/upgrade involved in this error? Thanks.

It happened after using HPSIM 5.2's replicate Version Control Agent settings to point to a new HPSIM server. Installing the latest version of the VCA seemed to have fixed my issues.

Re: VCAgent Internal Error

Tooling — Tue, 11 Mar 2008 12:59:19 GMT

Same problem here.

We have 3 HP SIM servers, about 2000 nodes in them. 1 SIM server updated to 5.2.
That one is having problems with managed nodes accessing the VCR. At first no problems. But after one day I tried to add 3 new nodes. That worked perfectly but no green sign in column SW.
Rebooted the server. After that accessing VC-agent gave message:

Internal Error: An error occurred while formatting the page for display.

Seems to be some security issue.
Had that before when implementing PSP7.40.
PSP7.41 corrected that. The issue that time was that de Management HomePage didn't provide the trust voor VC-agent anymore.
Problem/symptoms seem the same?

Any solution yet?

Cheers,

Perry.

Re: VCAgent Internal Error

Tooling — Tue, 11 Mar 2008 13:39:40 GMT

FIXED!

I left for the weekend and now the trust seem to have reastiblished...
Perhaps the update to 5.2 did cause the VCRM to start a maintanance in the background that did take quite some time?

Only thing I had to do is to manually start a software polling task and all green sign in colomn SW were back giving directly access to the VC agents.