topic Re: Errors in Serial Number in Server Management - Systems Insight Manager

Errors in Serial Number

parrao19 — Mon, 14 Apr 2008 07:14:27 GMT

Hello,

In my Insight Manager 5.1 SP1, in some servers in the serial number appears in the end ÿÿÿÿ. Nevertheless, in the BIOS does not appear.

Do you know what is the problem and if exist any solution??

Regards,
Al.

Re: Errors in Serial Number

Change_happens — Mon, 14 Apr 2008 07:40:49 GMT

SIM take serial number through SNMP or WBEM(if its there). R u sure in BIOS it not like that?
Better u attach a screen shot if possible?

Re: Errors in Serial Number

V Deepak Kumar — Mon, 14 Apr 2008 07:44:15 GMT

Make sure the serial number is set on the server.
1) To set serial number and product id you need to go to BIOS setup -> Advance Options and set them. This can be done directly or via Remote console into the server via iLO.
2) Make sure SNMP service is running on the server
3) SNMP: MAke sure the option "Accept SNMP packets on all hosts" is selected.
3) Re-identify the server if it does not work, delete and re-disocover the server
Hope this helps
Thanks
Deepak

[If my solution works, assign me points]

Re: Errors in Serial Number

V Deepak Kumar — Mon, 14 Apr 2008 07:44:45 GMT

Make sure the serial number is set on the server.
1) To set serial number and product id you need to go to BIOS setup -> Advance Options and set them. This can be done directly or via Remote console into the server via iLO.
2) Make sure SNMP service is running on the server
3) Make sure server has latest PSP installed and is the service is running.
4) SNMP: MAke sure the option "Accept SNMP packets on all hosts" is selected.
5) Re-identify the server if it does not work, delete and re-disocover the server
Hope this helps
Thanks
Deepak

[If my solution works, assign me points]

Re: Errors in Serial Number

parrao19 — Tue, 15 Apr 2008 05:34:01 GMT

Hi,

I have attached the example. About HSIM, the S/N appears in the end Ã¿Ã¿Ã¿Ã¿ and in System Management Homepage the S/N is correct (without Ã¿Ã¿Ã¿Ã¿)

Also I he check, that this error is for all the servers that HSIM reports as PROLIANT

I have updated the Insight Manager Agent to 7.5 (OS is W2K SP4) and the problem is the same.

Re: Errors in Serial Number

Change_happens — Tue, 15 Apr 2008 06:19:00 GMT

Oops! ur PSP version(7.5) looks pretty old just upgrade (Upgrade to 7.91 {i heard some issues with 8.0 so please try with 7.91)) on this system and check once. this is responsible for getting Serial number for SIM to Show/get.

Re: Errors in Serial Number

parrao19 — Wed, 16 Apr 2008 09:44:14 GMT

I have updated the BIOS and PSP to last version and the problem is the same :(
Do you help me??

Re: Errors in Serial Number

asc_3 — Thu, 17 Apr 2008 10:37:33 GMT

hi,

Can you reset the Serial Number on the BIOS again? Just write down the serial number and Product Id on the paper. Clean the fields, reboot and put them back.

Btw, are these c-class or p-class servers? If c-class , can you please check what the On Board Administrator is showing?

Re: Errors in Serial Number

parrao19 — Fri, 18 Apr 2008 05:46:14 GMT

Hello,

I have solved my problem adding spaces in target in the S/N on BIOS. The field BIOS has a size of 16 characters, my S/N has 12 characters and add 4 spaces.

Thanks

Re: Errors in Serial Number

Change_happens — Sat, 19 Apr 2008 10:46:32 GMT

Aah! this was good idea. thanks