https://community.hpe.com/t5/server-management-systems/sim-integration-with-service-desk-error/m-p/4216990#M33545 try to search the integration pack on SIM page.<BR />Also bear in mind to set the environmental variable in old DOS style ( I mean path to the directory). Probablu it should help. I used to have the problem couple of month ago and if I'm not mistaken that was a solution<BR />Bye Tue, 17 Jun 2008 12:08:29 GMT Dzmitryj Jakavuk 2008-06-17T12:08:29Z https://community.hpe.com/t5/server-management-systems/sim-integration-with-service-desk-error/m-p/4216989#M33544 Hi all,<BR />I am integrating Service desk 4.5 with SIM 5.0 version.But when i creat a custom command in SIM 5.0 and execute it,the following error has come:<BR />"Environment variable SD_EVENTHOME not set".<BR /><BR />But it exists on environment variables lists.<BR /><BR />So can anybody help me to come out from this situation.<BR /><BR />Great points will be rewarded.<BR /><BR />Thanks <BR />Ankit Mon, 16 Jun 2008 09:26:39 GMT https://community.hpe.com/t5/server-management-systems/sim-integration-with-service-desk-error/m-p/4216989#M33544 ankit gupta_1 2008-06-16T09:26:39Z https://community.hpe.com/t5/server-management-systems/sim-integration-with-service-desk-error/m-p/4216990#M33545 try to search the integration pack on SIM page.<BR />Also bear in mind to set the environmental variable in old DOS style ( I mean path to the directory). Probablu it should help. I used to have the problem couple of month ago and if I'm not mistaken that was a solution<BR />Bye Tue, 17 Jun 2008 12:08:29 GMT https://community.hpe.com/t5/server-management-systems/sim-integration-with-service-desk-error/m-p/4216990#M33545 Dzmitryj Jakavuk 2008-06-17T12:08:29Z