https://community.hpe.com/t5/server-management-systems/initial-proliant-support-pack-install/m-p/3298201#M3391 A likely cause of this error is that SSH is not configured correctly on the management server itself. (SSH is used internally in order to launch this initial install task.) The PSP install task runs as user 'Administrator' and this user must be set up to have SSH access on the CMS. You can configure this with:<BR />mxagentconfig -a -n <NAME of="" cms=""> -u Administrator -p <ADMINISTRATOR password=""><BR /><BR />More details of SSH troubleshooting are in a white paper at <A href="http://www.hp.com/wwsolutions/misc/hpsim-helpfiles/HPSIM_SSH_WP.pdf" target="_blank">http://www.hp.com/wwsolutions/misc/hpsim-helpfiles/HPSIM_SSH_WP.pdf</A> <BR /><BR />Cheers,<BR />Brian.<BR /></ADMINISTRATOR></NAME> Mon, 07 Jun 2004 20:22:22 GMT Brian Harrison 2004-06-07T20:22:22Z https://community.hpe.com/t5/server-management-systems/initial-proliant-support-pack-install/m-p/3298200#M3390 I receive the following message when trying to push out the PSP.<BR /><BR />EXCEPTION CLASS: com.hp.mx.exceptions.MxFailedAuthenticationException<BR />EXCEPTION: Authentication failed.<BR /><BR />I've tried several different domain\userid combinations and several different machines.<BR /><BR />Any ideas?<BR /><BR />thanks<BR /><BR />dean Mon, 07 Jun 2004 13:29:50 GMT https://community.hpe.com/t5/server-management-systems/initial-proliant-support-pack-install/m-p/3298200#M3390 Dean Emberton 2004-06-07T13:29:50Z https://community.hpe.com/t5/server-management-systems/initial-proliant-support-pack-install/m-p/3298201#M3391 A likely cause of this error is that SSH is not configured correctly on the management server itself. (SSH is used internally in order to launch this initial install task.) The PSP install task runs as user 'Administrator' and this user must be set up to have SSH access on the CMS. You can configure this with:<BR />mxagentconfig -a -n <NAME of="" cms=""> -u Administrator -p <ADMINISTRATOR password=""><BR /><BR />More details of SSH troubleshooting are in a white paper at <A href="http://www.hp.com/wwsolutions/misc/hpsim-helpfiles/HPSIM_SSH_WP.pdf" target="_blank">http://www.hp.com/wwsolutions/misc/hpsim-helpfiles/HPSIM_SSH_WP.pdf</A> <BR /><BR />Cheers,<BR />Brian.<BR /></ADMINISTRATOR></NAME> Mon, 07 Jun 2004 20:22:22 GMT https://community.hpe.com/t5/server-management-systems/initial-proliant-support-pack-install/m-p/3298201#M3391 Brian Harrison 2004-06-07T20:22:22Z