https://community.hpe.com/t5/server-management-systems/remote-support-pack/m-p/4279419#M34694 Upgrade to HP SIM 5.2 SP2 first. When you installed HP SIM 5.2 it created a blue HP icon on the desktop, it's the RSSWM (Remote Support Software Manager). Select this icon to start the RSP install. <BR /><BR />FYI HP Field Support will install the RSP plugin for HP SIM for you if desired.<BR /><BR /> Thu, 02 Oct 2008 03:54:50 GMT Timothy Cusson 2008-10-02T03:54:50Z https://community.hpe.com/t5/server-management-systems/remote-support-pack/m-p/4279418#M34693 I do not have installed remote support pack and i need installed , How can i do it.<BR /><BR />the Options , does not show the Remote Support pack item .<BR /><BR />Installed version Sim 5.2<BR /> <BR /><BR />thanks.... Wed, 01 Oct 2008 20:58:51 GMT https://community.hpe.com/t5/server-management-systems/remote-support-pack/m-p/4279418#M34693 Guillermo Lalinde 2008-10-01T20:58:51Z https://community.hpe.com/t5/server-management-systems/remote-support-pack/m-p/4279419#M34694 Upgrade to HP SIM 5.2 SP2 first. When you installed HP SIM 5.2 it created a blue HP icon on the desktop, it's the RSSWM (Remote Support Software Manager). Select this icon to start the RSP install. <BR /><BR />FYI HP Field Support will install the RSP plugin for HP SIM for you if desired.<BR /><BR /> Thu, 02 Oct 2008 03:54:50 GMT https://community.hpe.com/t5/server-management-systems/remote-support-pack/m-p/4279419#M34694 Timothy Cusson 2008-10-02T03:54:50Z