topic Re: Fresh install, no collections and error in Server Management - Systems Insight Manager

Fresh install, no collections and error

Lars Oeschey — Wed, 04 Feb 2009 11:13:00 GMT

Hi,

we freshly installed SIM as we had to do OS upgrade (RHEL to 5.3). The Discovery seemed to find all machines, but under Collections there is nothing, even the "All Systems" and "All Events" are missing. When I go on "customize", I get an error "cannot load customization page due to an internal error". Where could I check for the problem?

Re: Fresh install, no collections and error

Daniel Leblanc — Wed, 04 Feb 2009 21:03:56 GMT

Hello,

#1 on what did you install HP SIM?Proliant,intergrety or a PC?

#2 Did you check in the event log of you re server?

Say thanks you with HP points!

Daniel

Re: Fresh install, no collections and error

Lars Oeschey — Thu, 05 Feb 2009 08:25:29 GMT

#1 the same machine as before, a Proliant DL380

#2 I wouldn't know which eventlog... it's a Redhat server, and the usual suspects like /var/log/messages don't say anything

Re: Fresh install, no collections and error

k.dixon — Sat, 21 Feb 2009 17:29:19 GMT

I'm having the same issue with a Win2k3 machine. It's an upgrade from HPSIM 5.1 but after it completed, none of my systems were showing. I ran the first-time wizard, it finished the discovery and found all my systems but it won't show them in my systems list. I can't create any collections - whenever I try to click on "Customize" on the left window pane, I get "Cannot load customization page due to internal error" This is critical seeing as our monitoring is now broken. Please HELP!

Re: Fresh install, no collections and error

Lars Oeschey — Mon, 23 Feb 2009 08:26:44 GMT

On our side a reinstall helped... dunno what the problem was though...