topic Re: HP Insight Manager Down in Server Management - Systems Insight Manager

HP Insight Manager Down

Farzand A. Khan — Tue, 07 Apr 2009 17:57:20 GMT

Hi,
I am having trouble with our HP Insight manager. The log-in page works fine but after i log in i get the HTTP:500 error. I am attaching a pic.

HP Insight needs aattention in our enviroment. We update the agent on all the serfers recently. There are over 34K events in the managet. One question I had was how can I delete all those events.

Re: HP Insight Manager Down

Rob Buxton — Tue, 07 Apr 2009 22:52:18 GMT

What version of HPSIM?
If 5.3 search the forum as there are a couple of threads on Java errors in 5.3.

There are also some Hotfixes available. There are some issues that involve RSP.

There's a task you can enable that deletes older events.

Re: HP Insight Manager Down

Farzand A. Khan — Wed, 08 Apr 2009 19:56:42 GMT

Version is C.05.03.00
If you know what is causing the error can you please tell me what article to look at or what hot fix needs to applied. I appreciate your response.

Thank you.

Re: HP Insight Manager Down

Farzand A. Khan — Wed, 08 Apr 2009 20:10:23 GMT

Here is another message I am getting. Please see the attachment. Thank you.

Re: HP Insight Manager Down

Rob Buxton — Wed, 08 Apr 2009 22:01:12 GMT

http://forums13.itrc.hp.com/service/forums/questionanswer.do?threadId=1311434

Was a thread on Java errors.
I actually logged a call and as well as the Hotfix53_001 available from the HPSIM Download site (www.hp.com/go/hpsim) I've also been provided with Hotfix53_002. You may need to log a call to get that now or just wait until it gets to the website.

Re: HP Insight Manager Down

Farzand A. Khan — Mon, 13 Apr 2009 19:42:02 GMT

Thank you for the info. I atleast am able to get HP SIM online again. I still have to look into the Hot Fixes. I hope it resolves the issue.

As far as clearing the events are concerned you mentioned there is a utility? Can you please let me what that is.