https://community.hpe.com/t5/server-management-systems/rhel-5-system-management-homepage-timeout-error/m-p/4439337#M37851 Hi,<BR /><BR />I've recently installed Proliant Support Pack 8.20 x86_64 to three HP DL380 G5 servers.<BR /><BR />The install process seems to complete ok, a few components fail due to missing dependencies (which I don't think is anything important, e.g. NIC driver).<BR /><BR />However, all three servers are exhibiting the same problem. When I log onto the SMH, after about 20 secs I get the error:<BR /><BR />"A timeout occurred while loading data for the HP System Management Homepage which may result in missing or incomplete information. See the HP System Management Homepage log for additional information."<BR /><BR />The page then loads with system status ok, but without the individual agent information.<BR /><BR />The log has this entry:<BR />4 1245034247 5001 20 Nav Load Time: 234s [breakdown: hmaserv(HP Server Agent): 228s || hmastor(HP Storage Agent): 0s || vcagent(HP Version Control A<BR />gent): 6s || webagent(HP Foundation Agent): 0s || elm(backwards compatibility): 0s]<BR /><BR />Which appears to indicate the HP Server Agent is causing the problem?<BR /><BR />I've been looking at other forum posts and tried things like disabling the VCAgent to no avail. A lot of those posts seem to be for much earlier versions and don't apply.<BR /><BR />I've also run the 'configure or repair agents' option from HPSIM to ensure the snmp settings are set correctly.<BR /><BR />Does anyone have any suggestions as to what the problem is and how I can resolve it?<BR /><BR />Thanks<BR />Michael Mon, 15 Jun 2009 03:03:12 GMT Michael Ward_2 2009-06-15T03:03:12Z https://community.hpe.com/t5/server-management-systems/rhel-5-system-management-homepage-timeout-error/m-p/4439337#M37851 Hi,<BR /><BR />I've recently installed Proliant Support Pack 8.20 x86_64 to three HP DL380 G5 servers.<BR /><BR />The install process seems to complete ok, a few components fail due to missing dependencies (which I don't think is anything important, e.g. NIC driver).<BR /><BR />However, all three servers are exhibiting the same problem. When I log onto the SMH, after about 20 secs I get the error:<BR /><BR />"A timeout occurred while loading data for the HP System Management Homepage which may result in missing or incomplete information. See the HP System Management Homepage log for additional information."<BR /><BR />The page then loads with system status ok, but without the individual agent information.<BR /><BR />The log has this entry:<BR />4 1245034247 5001 20 Nav Load Time: 234s [breakdown: hmaserv(HP Server Agent): 228s || hmastor(HP Storage Agent): 0s || vcagent(HP Version Control A<BR />gent): 6s || webagent(HP Foundation Agent): 0s || elm(backwards compatibility): 0s]<BR /><BR />Which appears to indicate the HP Server Agent is causing the problem?<BR /><BR />I've been looking at other forum posts and tried things like disabling the VCAgent to no avail. A lot of those posts seem to be for much earlier versions and don't apply.<BR /><BR />I've also run the 'configure or repair agents' option from HPSIM to ensure the snmp settings are set correctly.<BR /><BR />Does anyone have any suggestions as to what the problem is and how I can resolve it?<BR /><BR />Thanks<BR />Michael Mon, 15 Jun 2009 03:03:12 GMT https://community.hpe.com/t5/server-management-systems/rhel-5-system-management-homepage-timeout-error/m-p/4439337#M37851 Michael Ward_2 2009-06-15T03:03:12Z https://community.hpe.com/t5/server-management-systems/rhel-5-system-management-homepage-timeout-error/m-p/4439338#M37852 And now I get to answer my own question... one of my clever colleagues has managed to resolve this!<BR /><BR />Turns out the problem was that by default, /etc/hosts.deny was configured to deny everything, but /etc/hosts.allow wasn't configured to allow snmp.<BR /><BR />So the fix was as simple as adding:<BR />snmpd: 127.0.0.1 192.168.1.25<BR /><BR />to the hosts.allow file (where 192.168.1.25 is the IP address of the HPSIM server).<BR /><BR />Hope this helps others experiencing the same problem. Mon, 15 Jun 2009 22:37:39 GMT https://community.hpe.com/t5/server-management-systems/rhel-5-system-management-homepage-timeout-error/m-p/4439338#M37852 Michael Ward_2 2009-06-15T22:37:39Z