https://community.hpe.com/t5/server-management-systems/system-type-quot-unknown-quot-in-sim/m-p/4474204#M38401 PNair: No, credential/communication problems result in 'unmanaged.'<BR /><BR /> Thu, 06 Aug 2009 11:00:04 GMT David Claypool 2009-08-06T11:00:04Z https://community.hpe.com/t5/server-management-systems/system-type-quot-unknown-quot-in-sim/m-p/4474199#M38396 Fresh install of SIM 5.2 sp2. Having multiple issues when adding servers. After running the discovery process, servers rarely if ever show up properly in SIM. I have been going through the configure and repair agents process then deleting and re-adding the server to get it to show up. This works about 80% of the time. However there are many servers that never change their status from System Type "Unknown". How can I get them to show up properly? Wed, 05 Aug 2009 19:59:50 GMT https://community.hpe.com/t5/server-management-systems/system-type-quot-unknown-quot-in-sim/m-p/4474199#M38396 Donnie Hill 2009-08-05T19:59:50Z https://community.hpe.com/t5/server-management-systems/system-type-quot-unknown-quot-in-sim/m-p/4474200#M38397 "Unknown" means that HP SIM was able to communicate with the device using a management protocol (SNMP, WBEM/WMI) but was unable to classify it by an existing rule based on the information it was able to collect.<BR /><BR />What server + OS + agents are involved? Wed, 05 Aug 2009 20:07:24 GMT https://community.hpe.com/t5/server-management-systems/system-type-quot-unknown-quot-in-sim/m-p/4474200#M38397 David Claypool 2009-08-05T20:07:24Z https://community.hpe.com/t5/server-management-systems/system-type-quot-unknown-quot-in-sim/m-p/4474201#M38398 Hardware is a mix of dl380, 360, 580, 585, c &amp; p class blades. Os is w2k, w2k3, w2k8. We run sum against all of our servers out of the chute and install all agents. Wed, 05 Aug 2009 20:24:25 GMT https://community.hpe.com/t5/server-management-systems/system-type-quot-unknown-quot-in-sim/m-p/4474201#M38398 Donnie Hill 2009-08-05T20:24:25Z https://community.hpe.com/t5/server-management-systems/system-type-quot-unknown-quot-in-sim/m-p/4474202#M38399 I am going to make the assumption that all the servers that you are discovering have the Proliant Support Pack installed on them.<BR /><BR />One thing that may be worth doing is restarting the System Management Homepage and Foundation Agents services. I've seen in a few cases where these services get "stuck" and the servers will then correctly identify when you restart the services. Wed, 05 Aug 2009 22:37:08 GMT https://community.hpe.com/t5/server-management-systems/system-type-quot-unknown-quot-in-sim/m-p/4474202#M38399 Anonymous 2009-08-05T22:37:08Z https://community.hpe.com/t5/server-management-systems/system-type-quot-unknown-quot-in-sim/m-p/4474203#M38400 <BR />Unknown is usually a credential/communication problem.<BR /><BR />Couple of things to check are:<BR />Correct WBEM credential or SNMP community string in HP SIM CMS? <BR /><BR />If your credentials are correct, check the WMI mapper proxy configuration.<BR /><BR />You might want to also check the Identification task results for some clues to why it is not identifying it correctly.<BR /><BR /><BR /> Thu, 06 Aug 2009 06:03:38 GMT https://community.hpe.com/t5/server-management-systems/system-type-quot-unknown-quot-in-sim/m-p/4474203#M38400 PNair 2009-08-06T06:03:38Z https://community.hpe.com/t5/server-management-systems/system-type-quot-unknown-quot-in-sim/m-p/4474204#M38401 PNair: No, credential/communication problems result in 'unmanaged.'<BR /><BR /> Thu, 06 Aug 2009 11:00:04 GMT https://community.hpe.com/t5/server-management-systems/system-type-quot-unknown-quot-in-sim/m-p/4474204#M38401 David Claypool 2009-08-06T11:00:04Z