topic Re: System Insight Manager appear clean in Server Management - Systems Insight Manager

System Insight Manager appear clean

Chzacarias — Fri, 28 Aug 2009 20:32:22 GMT

Hi Guys, my HP SIM 5.2 SP2 unexpectedly appear like a fresh install when i login, no alerts, no servers, nothing, it working fine may be for one years and in the last days present this behavior.

any ideas ? thanks

Re: System Insight Manager appear clean

Rob Buxton — Mon, 31 Aug 2009 00:37:38 GMT

You have filters enabled and there's been a discovery / identification problem and they're now unknown?

Re: System Insight Manager appear clean

Chzacarias — Mon, 31 Aug 2009 12:34:52 GMT

thanks for the response and yes i have flters enable, do you recommend disable it and discover again ?

Re: System Insight Manager appear clean

Rob Buxton — Mon, 31 Aug 2009 19:12:13 GMT

Yes, try disabling the filters. Rerun a discovery and see what displays.

Re: System Insight Manager appear clean

Chzacarias — Tue, 01 Sep 2009 14:57:12 GMT

Hi, i disable the filters and re discover, but nothing happens

Re: System Insight Manager appear clean

Rob Buxton — Wed, 02 Sep 2009 03:54:26 GMT

So the All systems Display is just blank?
Do you have any subnets listed in the Discovery ranges?
Have you tried manually discovering a known server?

Re: System Insight Manager appear clean

Chzacarias — Wed, 02 Sep 2009 15:36:00 GMT

So the All systems Display is just blank?
Yes

Do you have any subnets listed in the Discovery ranges?
Yes, i have many subnets in the discovery range

Have you tried manually discovering a known server?
not yet, but when you type the name of the any server in the search box, appear all list of the server with error status

Thanks

Re: System Insight Manager appear clean

Rob Buxton — Wed, 02 Sep 2009 19:18:34 GMT

You might want to get the DBA to check out the database.
Check it's not run out of log space etc.
You'll also need to check the HPSIM log files. Go through them and see if there's anything reported.

I've not heard of the issue before and cannot think of anything that might cause this.

If that all fails then you may then need to log a call with HP.

Re: System Insight Manager appear clean

Chzacarias — Fri, 04 Sep 2009 14:37:13 GMT

where i found the logs from HP SIM ?

Re: System Insight Manager appear clean

Chzacarias — Wed, 16 Sep 2009 19:31:14 GMT

I solved that problem !

root cause:
the sim's database was run out of space, the sql express limit for the data is 4GB

solution:
i install SQL Standard locally, with the update parameter (setup.exe SKUUPGRADE=1), the wizard migrate the instance and SIM back to normally, no alerts missing after two weeks unavailable,

thanks all