topic Re: Systems Management Home Page shows No Items in Server Management - Systems Insight Manager

Systems Management Home Page shows No Items

Aaron Schneider — Thu, 08 Oct 2009 02:58:46 GMT

Running Windows 2008 Server Standard x64 SP2
Nothing else is installed on the server at this point other than critical windows updates.

Applied the latest proliant support pack (DL380 G4) and attempted a standalone install of the SMHP as well.

Running version 3.0.2.77.

SNMP is enabled and correctly configured. All IM and VC agent services are functioning....and yet I still see no data...and none of the categories in the panel on the left

Any suggestions? Thanks...A

Re: Systems Management Home Page shows No Items

City_Blue — Fri, 09 Oct 2009 08:06:45 GMT

when you check the data source in the tiop right hand corner of the homepage do you snmp?

if not first try restarting snmp from service and log back in to the home page if nothing has changed.

try installing wbem

once installed you will now have an option under tasks > system (server Config)> data source information to choose between SNMP and WBEM.

select snmp and see if things appear. this has worked for me in the past when i have had this issue

Re: Systems Management Home Page shows No Items

Gladiator — Fri, 09 Oct 2009 08:23:39 GMT

Hi,

Couple of questions....

You installed 8.30 psp right?

Did all the agents get installed successfully.

If you have installed the whole psp SMH should get installed along with that, why standalone installation?

regards
Sins

Re: Systems Management Home Page shows No Items

Aaron Schneider — Fri, 09 Oct 2009 20:23:16 GMT

I do NOT see SNMP under Data Source. There is nothing listed under Data Source.

Standalone installation of SMHP was done after the full (and successful) installation of PSP 8.30. Even though it reported successful, I uninstalled that individual component and attempted an ad hoc installation of it. It also appeared to be successful but displayed no data.

Re: Systems Management Home Page shows No Items

Rainer Mittenzwey_2 — Mon, 12 Oct 2009 07:34:23 GMT

Hi Aaron,

we have got the same problem!
Systems: Windows server 2003, R2, SP2 (32bit/64bit) Std/Ent and
Windows Server 2008 64bit Std

Installtion successfull!

And when i login the System Management Homepage
the Overall Status is "No Items"
the System Model is "unknown"
the Management Processor is "none"
and Date Source ist empty!

Any ideas?

Regards Rainer

Re: Systems Management Home Page shows No Items

Aaron Schneider — Mon, 19 Oct 2009 20:00:38 GMT

I installed WBEM as you suggested and that did succeed in restoring a good amount of reporting on the SMHP. However, when I attempted to change the data source back to SNMP from within server configuration, all the reporting disappeared again and I was unable to change the data source back to WBEM without reinstalling...which is what I did and where I'm at now. I'd still prefer to use SNMP and would be open to any suggestions as to why it is still not functioning, but at least most aspects of the SMHP work with WBEM. Thanks...

Re: Systems Management Home Page shows No Items

Milan Blazicek — Fri, 27 Nov 2009 17:04:27 GMT

Hallo

I have same problem, clear installation of Smartstart 8.3 x64 and Windows 2008 R2 Enterprise x64 with everything successfull.

SNMP OK, but HP Insight agents missing.

No Data source, no mng.processor, unknown system in SMH

I had installed 2008 x64 Ent.(no R2) on another server (same config) week ago and everything is OK

The HP programators are worst.

Re: Systems Management Home Page shows No Items

John T. Willis — Sun, 10 Jan 2021 23:19:47 GMT

The problem is...

The Windows 2008 SNMP service is not configured yet (by default even if the service is installed it is not configured to work).

The solution is..

Configure the Windows SNMP service to let SMH get at the data.

You configure it by opening the start->run->cmd services.msc applet

Then navigate to the "SNMP Service" open it with a dbl click, then go to the Security tab.

Set up a couple of accepted Community Names for READ-ONLY and READ-WRITE privileges.

{mysecPublic148}
read only

{mysecPublic149}
read write

Apply and save, you do not have to restart the service or reboot the computer.

Just close your browser and log into the SMH again.

If you'd like a full run down, see this guys site.. he's referring to things not quite necessary anymore.. but his Windows SNMP configure instructions (way at the bottom, last 10 percent of the page) are correct for Windows 2008 SP2 - they do work with the latest SmartStart 8.40 CD/DVD installer image.

https://techsupportpro.uk/tech-note-hp-systems-management-shows-no-items/,http://h10032.www1.hp.com/ctg/Manual/c00064911.pdf,https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_b22bcbd9b2af4d43a1a42f8d09&swEnvOid=4138#tab3

Re: Systems Management Home Page shows No Items

Sirajul_Haque — Tue, 11 Sep 2012 21:32:56 GMT

Find step-by-step tutorial about configuring SMH on HP Servers:

Guide: Install and Configure HP System Management Homepage (SMH)

I am sure this will help everyone.:)

Re: Systems Management Home Page shows No Items

SwisspostIT — Thu, 13 Sep 2012 11:36:48 GMT

don't forget to add "localhost" to "accept snmp traps from these hosts" setting under snmp service!

Re: Systems Management Home Page shows No Items

Robert Egloff — Wed, 21 Aug 2013 20:40:54 GMT

Thanks Sirajul_Haque, that was helpful!

You don't happen to have a guide just as easy for installing Systems Insight Manager do you? (Hey don't hurt to ask!!)

Re: Systems Management Home Page shows No Items

olivierdsm — Fri, 14 Feb 2014 12:34:17 GMT

Thanks a lot John Willis for your post.

I am installing HP Server with Scripts and the SNMP didn't work until i read that we have to configure the Windows snmp Service.

Thanks Again!

In order to set the snmp parameter per script, we can use the registry.

Here is an example :

servermanagercmd -install SNMP-Services

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters" /v EnableAuthenticationTraps /t REG_DWORD /d 0 /f

REM disable traps

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\PermittedManagers" /v 1 /t REG_SZ /d localhost /f

REM localhost needed for HP webconsole

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\PermittedManagers" /v 2 /t REG_SZ /d monitoracao.abc.com /f

REM your monitoring system

reg add "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SNMP\Parameters\ValidCommunities" /v public /t REG_DWORD /d 4 /f

REM Add public commnunity read-ony

cp019271.exe" /s

REM installs the web agents

Re: Systems Management Home Page shows No Items

Fratotec — Wed, 26 Feb 2014 00:39:55 GMT

I had this problem on a fresh SLES11 SP3 install and SMH install via HP_Service_Pack_for_Proliant_2014.02.0-0_761723-001_spp_2014.02 iso. As all SNMP configs seemed ok, I searched in the logfiles. In the /var/spool/opt/hp/hpsmh/logs/error_log I found the following errors:

sh: ../../webapp-data/webagent/csginkgo: No such file or directory

an really in the
/opt/hp/hpsmh/data/webapp-data/webagent

directory was no csginkgo file.

As this file was in /opt/hp/hp-snmp-agents/webagent/csginkgo, I sym-linked it to the missing location, and voilá ... the items appeard.

Looks like an bug in the Service_Pack installation ISO.

Regards

Re: Systems Management Home Page shows No Items

Unix Beheer — Wed, 23 Apr 2014 10:02:17 GMT

Fratotec, THX! I had this problem too on RHEL6.x! Haven't seen this problem before, i have seen it now first time on SPP201402.

Re: Systems Management Home Page shows No Items

simarun — Thu, 24 Apr 2014 15:27:19 GMT

hI, could you tell me when I add Proliant DL series servers to HP SIM,whis IP do I have to give in discovery section?

(Ping inclusion ranges, system (hosts) names, and/or hosts files )

is that ILO IP ? or system IP?

Re: Systems Management Home Page shows No Items

FaizalSalih — Sun, 02 Aug 2015 12:07:06 GMT

We have faced similar issue, following will fix the the issue.

1.Ensure that the SNMP service is Enabled

2. Reinstall HP Insight Management Agents

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=MTX_f33486c6dab6413380ab3afa69

3.Launch the SMH page and Login

Re: Systems Management Home Page shows No Items

Andrew_Haak — Wed, 22 Jul 2015 18:53:20 GMT

The localhost should be listen as a 127.0.0.1 adress in the allow list for reading SNMP info. The traps destination should list the name or IP of your SIM server and any other tool that you send SNMP traps to. Sending traps to the localhost had no function.

Re: Systems Management Home Page shows No Items

FaizalSalih — Sun, 02 Aug 2015 12:07:50 GMT

We have faced similar issue, following will fix the the issue.

1. Ensure that the SNMP service is Enabled

2. Reinstall HP Insight Management Agents

http://h20564.www2.hp.com/hpsc/swd/public/detail?swItemId=MTX_f33486c6dab6413380ab3afa69

3. Launch the SMH page and Login

Re: Systems Management Home Page shows No Items

Andrew_Haak — Sat, 17 Oct 2015 08:19:50 GMT

Hello,

For the links to work like any replace the hp.com for hpe.com.

http://h20564.www2.hpe.com/hpsc/swd/public/detail?swItemId=MTX_f33486c6dab6413380ab3afa69

So the rest is fine just the hpe.com part thanks to the HP split.

Re: Systems Management Home Page shows No Items

Unlisted — Wed, 06 Sep 2017 21:08:21 GMT

Reply originally by William

Hello,

i was trying to use some 3rd party monitoring software (NCentral) but I first needed HP System managment page to work. First i was getting NO ITEMS so i installed the latest version of HPE SM from here:

https://www.hpe.com/uk/en/product-catalog/detail/pip.344313.html

Next i needed SNMP to show up (greyed out in settings) so i downloaded HP IInsightsfrom here:

http://h20566.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=3884318&swItemId=MTX_b22bcbd9b2af4d43a1a42f8d09&swEnvOid=4168

That fixed it all for me. However one server needed WBEM to be installed first and then the SNMP second. I can't find the link - will edit post if i fine it again tried for 20mins!!